Last updated: December 1, 2021
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Users with Account access permissions can turn off email tracking and attachment logging for emails sent using HubSpot.
Please note: the email tracking and attachment logging setting does not apply to sequences emails.
When tracking is turned off, you won't see open and click information for emails sent from the CRM, the conversations inbox, or Gmail, Outlook, or Office 365 using the email extension or add-in. To turn off tracking:
When sending an email from the CRM, an alert will display that your admin has disabled email tracking. Click Got it to send the email.
If you’re sending emails using the sales email extension or add-in, the Track box will be grayed out in your mail client.
When email attachment logging is turned off, attachments included in emails sent from your email account using the email extension or add-in, or using the BCC or forwarding address, will not log to HubSpot. Attachments included in incoming emails will also not log. To turn off attachment logging:
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