Last updated: January 19, 2023
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When you connect your team email to the conversations inbox, all incoming emails will be sent to this inbox. To keep your inbox organized, configure your allow and deny list in your inbox settings to keep your inbox free from emails that don't require your team's attention.
Please note: you must be a user with Account Access permissions to make changes to the allow or deny list.
Conversations sent from email addresses or domains included on your allow list will never be marked as spam, but email addresses or domains included on your deny list will be marked as spam and won't appear in the inbox. To add email addresses or domains to your allow or deny list:
Please note: any conversation that is marked as spam, either manually or automatically based on filtering rules, will be permanently deleted from the Spam view after 90 days.
In addition to the email addresses and domains that you manually add to your allow or deny list, the following will happen by default in your inbox:
Please note: with the exception of emails marked as spam by your email provider, these rules cannot be overridden by adding the email addresses or domains to the Allow list.
If a visitor has been marked as spam, you can clear the spam flag so that future emails from this sender will be delivered to your inbox.
If you have automatic ticket creation settings turned on for your inbox, a new ticket will be created once you mark an email thread as not spam. This new ticket will be timestamped based on when the email was originally received, not when the email was marked as not spam. New tickets will only be created for emails that were automatically marked as spam.
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