Last updated: October 19, 2020
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When you connect your team's shared inbox to conversations, all incoming emails will be sent to this inbox. To keep your inbox organized, configure filtering rules in your inbox settings to keep your inbox free from emails that don't require your team's attention.
To configure your filtering rules:
In addition to the filtering rules above, the following will happen automatically in your inbox:
Please note: these automatic rules cannot be overridden with the Allowlist field.
If a visitor has been blocked, you can unblock them so that future emails from this sender will be delivered to your inbox. To unblock a visitor:
To keep your inbox and account clean, any emails that are filtered will not trigger any automated actions in your workflows. This includes creating contact records, tickets, and notifications.
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