How to disconnect an authorized inbox from the CRM

Last updated: February 8, 2018

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

You can disconnect an email inbox from the CRM and remove it completely from your HubSpot account. There are two parts to disconnecting an inbox:

  1. Disconnect an account from the CRM in HubSpot
  2. Remove the HubSpot connection in your email account 

The steps below walk through disconnecting a Google or Office 365 account. To disconnect an account connected via IMAP, reach out to your IT department for assistance.

Disconnect an account from the CRM in HubSpot

First, you'll start in HubSpot by removing the account from your email integrations settings.

Navigate to your email integrations

In your HubSpot account, click your photo or avatar in the top right-hand corner, then click Settings

In the left sidebar menu, click Integrations Email Integrations.

Disable your account

Under the Connected Emails tab, locate the email inbox you would like to disconnect and click Disable.

You'll then see a dialog box confirming the disabling of your account. Select Yes, disable it

HubSpot Help article screenshot

Remove your account

Your email inbox will then display in your Connected Emails screen as Disabled, and will be grayed out. Select Remove to remove the inbox from your HubSpot account.
HubSpot Help article screenshot

Remove the HubSpot connection in your email account

To completely disconnect your account, you'll need to navigate into your email account to remove the HubSpot connection. The two sets of instructions below walk through removing the connection in your Google account and in your Office 365 account.

Remove the connection in your Google account

To remove the connection in your Google inbox completely:

  • Navigate here.
  • Click Sign in & Security 
  • Click Connected apps & sites in the left sidebar menu.
  • Click Manage Apps under the Apps connected to your account section. 
  • Find and click HubSpot, then click Remove.

Remove the connection in your Office 365 account

To remove the connection in your Outlook 365 inbox completely:

  • Navigate here
  • Find HubSpot Sales, and click Revoke.

To remove the connection for free hosted Outlook.com email addresses:

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