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Manage your inbox users

Last updated: June 23, 2021

Applies to:

Marketing Hub Starter, Professional, Enterprise
Sales Hub Starter, Professional, Enterprise
Service Hub Starter, Professional, Enterprise

In your conversations team management settings, view your team's live chat availability status and which inboxes they have access to in your account. Users with Account Access permissions can override an individual user's status. 

Please note: if you're a free user, you can view your other team members' status, but can't make changes to another user's status. 

To add or remove users from an inbox, navigate to your inbox settings

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar, navigate to Inbox Team Management
  • There will be a table with a list of users who have access to your inboxes. Use the filters at the top of the table to segment your team by user, status, or inbox.


  • If you're a user in a Starter, Professional, or Enterprise account, to change a team member's status to offline, click the dropdown menu next to their name and select Awayset-user-to-away

If an admin in your account sets your status to Away, you'll see an alert when you navigate to the inbox. In the dialog box, click Set myself to available