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Manage your team's user availability

Last updated: September 15, 2023

Available with any of the following subscriptions, except where noted:

Marketing Hub   Starter , Professional , Enterprise
Sales Hub   Starter , Professional , Enterprise
Service Hub   Starter , Professional , Enterprise
Content Hub   Starter , Professional , Enterprise

In your conversations inbox availability management settings, you can review your team's availability status and which inboxes they have access to in your account. Users with Availability Management permissions can override an individual user's availability status. 

To add or remove users from an inbox, navigate to your inbox settings

  • In your HubSpot account, click the settings settings icon in the top navigation bar.
  • In the left sidebar, navigate to Inbox > Availability Management
  • There will be a table with a list of users who have access to your inboxes. Use the filters at the top of the table to segment your team by user, status, or inbox.


  • To change a team member's status to offline, click the dropdown menu next to their name and select Awayset-user-to-away

Please note: if you're a free user, you can view your other team members' status, but can't make changes to another user's status. 

If a user with Availability Management permissions sets your status to Away, you'll see an alert when you navigate to the inbox. To change your status, in the dialog box, click Set myself to available


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