Super Admins in accounts with two-factor authentication can log in as another user in their HubSpot account to troubleshoot issues, verify access to tools, or update basic profile information. When you log in as a user, you’ll see the account from their perspective, which helps you confirm permissions, settings, and visibility.
For example, you can log in as a team member to confirm they have access to a specific tool, assist with troubleshooting, or a user's name or profile picture. All logins are recorded in the security activity history export, and the user is notified when a Super Admin accesses their account.
Permissions required
Super Admin permissions are required to login as another HubSpot user.
Before you begin working with this feature, make sure to fully understand what steps should be taken ahead of time, as well as the limitations of the feature and potential consequences of using it.
- When logged in as another user, the session will only remain active for 30 minutes.
- It's not possible to bypass two-factor authentication for a user.
- This feature isn't available for accounts on a trial subscription.
Log in as another user
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Users & Teams.
- Hover over the user you want to impersonate, then click the Actions dropdown menu and select Log in as user.
- Click Log in.
- An email will be sent to the user to notify them that a Super Admin logged into their profile.
- While logged in as another user, any actions taken are recorded in the user’s activity log.
- To switch back to your user account, sign out and log in with your username and password.
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