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Log in as another HubSpot user

Last updated: November 18, 2021

Applies to:

Marketing Hub Enterprise
Sales Hub Enterprise
Service Hub Enterprise
Operations Hub Enterprise
CMS Hub Enterprise

To help your team troubleshoot, users with super admin permissions in a HubSpot account with two-factor authentication set up can log in as other users. This can be used to train your team or to verify they have access to specific tools. 

Please note: you can’t log in as another user who has super admin or Modify billing & change name on contract permissions. You also can’t edit user permissions or manage a user’s profile and preferences while logged in as another user.

To log in as another user: 

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • Hover over the user you want to impersonate, then click the Actions dropdown menu and select Log in as user.

  • Click Log in. 
  • After you are logged in as another user, any actions you take will be recorded in the user’s activity log.
  • To switch back to your user account, sign out and log in with your own username and password.