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Log in as another HubSpot user

Last updated: March 15, 2022

Applies to:

Marketing Hub Enterprise
Sales Hub Enterprise
Service Hub Enterprise
Operations Hub Enterprise
CMS Hub Enterprise

To help your team troubleshoot, users with Super admin permissions in a HubSpot account with two-factor authentication set up can log in as other users. This can be used to train your team or to verify they have access to specific tools. Super admins can see which users have logged in as other users in the security activity history export

Please note: you can’t log in as another user who has super admin or Modify billing & change name on contract permissions. You also can’t edit user permissions or manage a user’s profile and preferences while logged in as another user.

To log in as another user: 

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • Hover over the user you want to impersonate, then click the Actions dropdown menu and select Log in as user.

  • Click Log in. 
  • An email will be sent to the user to notify them that an admin logged into their profile.
  • After you are logged in as another user, any actions you take will be recorded in the user’s activity log.
  • To switch back to your user account, sign out and log in with your own username and password.
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