Last updated: November 18, 2021
To help your team troubleshoot, users with super admin permissions in a HubSpot account with two-factor authentication set up can log in as other users. This can be used to train your team or to verify they have access to specific tools.
Please note: you can’t log in as another user who has super admin or Modify billing & change name on contract permissions. You also can’t edit user permissions or manage a user’s profile and preferences while logged in as another user.
To log in as another user:
- In your HubSpot account, click the settings icon in the main navigation bar.
- In the left sidebar menu, navigate to Users & Teams.
- Hover over the user you want to impersonate, then click the Actions dropdown menu and select Log in as user.
- Click Log in.
