Last updated: October 26, 2026
Available with any of the following subscriptions, except where noted:
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Marketing Hub
Enterprise
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Sales Hub
Enterprise
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Service Hub
Enterprise
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Data Hub
Enterprise
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Content Hub
Enterprise
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Revenue Hub
Enterprise
Super Admins in accounts with two-factor authentication or a passkey set up on their HubSpot account can log in as another user in their HubSpot account to troubleshoot issues, verify access to tools, or update basic profile information. When you log in as a user, you’ll see the account from their perspective, which helps you confirm permissions, settings, and visibility.
For example, you can log in as a team member to confirm they have access to a specific tool, assist with troubleshooting, or a user's name or profile picture. All logins are recorded in the security activity history export, and the user is notified when a Super Admin accesses their account.
Permissions required Super Admin permissions are required to login as another HubSpot user.
Before you get started
Before you begin working with this feature, make sure to fully understand what steps should be taken ahead of time, as well as the limitations of the feature and potential consequences of using it.
Understand requirements
- Signing in through single sign-on (SSO) doesn't replace the Super Admin's requirement to set up wo-factor authentication or a passkey in HubSpot.
- It's not possible to log in as another user who has Super Admin or Modify billing & change name on contract permissions.
- While logged in as another user, it's not possible to edit user permissions, manage a user’s profile and preferences, or recover the account on behalf of the user.
- It's not possible to log in as a user who has not accepted their invite sent when a new user is created.
- It's not possible to change a user's name or profile image if the user is on one HubSpot account.
Understand limitations & considerations
- When logged in as another user, the session will only remain active for 30 minutes.
- It's not possible to bypass two-factor authentication for a user.
- This feature isn't available for accounts on a trial subscription.
Log in as another user
- In your HubSpot account, click the
settings icon in the top navigation bar. - In the left sidebar menu, navigate to Users & Teams.
- Hover over the user you want to impersonate, then click the Actions dropdown menu and select Log in as user.
