Workflows

Turn off workflows

Last updated: October 13, 2020

Applies to:

Marketing Hub  Professional, Enterprise
Sales Hub  Professional, Enterprise
Service Hub  Professional, Enterprise

Learn how to turn a workflow off to stop your automation, along with the impact it has on objects in the workflow.

Turn off a workflow

To turn off a workflow:

  • In your HubSpot account, navigate to Automation > Workflows.
  • Click the name of the workflow.
  • In the upper right, click to toggle the Workflow is ON switch off.

Impact on objects in a workflow that is turned off

When a workflow is turned off, objects that meet the enrollment triggers will not be enrolled in the workflow. Objects that are currently enrolled in the workflow will stay enrolled. Actions, if/then branches, delays, and scheduled actions will work as follows:

  • All actions will be skipped, and the workflow history will show an error for each skipped action.workflow-off-executing-action-history
  • If/then branches will still evaluate enrolled objects. The workflow history will show a success message for each if/then branch, along with the resulting event.
    workflow-if-then-branch-success-history
  • Objects in the workflow will enter any delays. The workflow history will show a success message for each delay, along with the resulting event.
    workflow-delay-success-history
  • If you turn a workflow off while an object is scheduled for an action, the object will remain scheduled. When the scheduled time arrives, they will skip the scheduled action. For example:
    • An object has completed action #1 in your workflow, and it is scheduled for action #2 to execute two days later.
    • You turn the workflow off, and two days pass and the scheduled time for action #2 arrives. Because the workflow is still off, action #2 will not execute for that object.
    • The object will continue to the next action, scheduled delay, or will complete the workflow if there are no more actions.
  • If you turn a workflow off while an object is scheduled for an action, and then turn the workflow back on, the object will complete the scheduled action. For example:
    • An object has completed action #1 in your workflow, and it is scheduled for action #2 to execute two days later.
    • You turn the workflow off, then one day passes and you turn the workflow on again. One more day passes and the scheduled time for action #2 arrives. Because the workflow is on when action #2 is scheduled to execute, action #2 will execute for that object.
    • The object will continue to the next action, scheduled delay, or will complete the workflow if there are no more actions.

Please note: when an object skips actions when a workflow is turned off, these actions will not be executed when the workflow is turned on again. It is currently not possible to re-enroll an object into a specific step in a workflow.