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Manage Sales Hub and Service Hub paid seats

Last updated: February 12, 2024

Available with any of the following subscriptions, except where noted:

Sales Hub Starter, Professional, Enterprise
Service Hub Starter, Professional, Enterprise

Paid seats grant access to additional features in your subscription. When navigating the HubSpot pricing page, you can find which features are exclusive to paid seats by looking for the contacts p person icon next to the feature in the table.

person-icon

If you have both Add and edit users and Modify billing permissions in a Sales Hub or Service Hub account, you can give other users access to the paid sales and/or service features included in your subscription.

Each time you give access to a user, you are assigning one seat. If users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a seat, they will not have access to paid subscription features.

You can add more seats to your account on a per-user basis. Learn more about the billing and payment implications when you add or remove seats. For further information, you can contact the HubSpot sales team.

Add a new Sales Hub or Service Hub user to your account

Please note: if you are creating a Super Admin user, you will need to add access to paid Sales Hub and Service Hub features after creating the user by clicking Manage paid users.

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the upper right, click Create user.
  • In the right panel, enter the email address of your new user and click Next.
  • To assign one of your Sales Hub Starter, Professional, or Enterprise seats:
    • Click the Sales tab.
    • Click to toggle the Sales Access switch on, then click to toggle the Sales Starter, Professional, or Enterprise switch on. If you've already allocated all of the Sales Hub seats you've purchased, you will need to purchase another seat after you set up the rest of the new user's permissions.

  • To assign one of your Service Hub Starter, Professional, or Enterprise seats:
    • Click the Service tab.
    • Click to toggle the Service Access switch on, then click to toggle the Service Starter, Professional, or Enterprise switch on. If you've already assigned all of the Service Hub seats you've purchased, you will need to purchase another seat after you set up the rest of the new user's permissions.

  • Assign any other permissions as needed, then click Next.
  • If you don't need to purchase another seat, click Send to send an invite to the new user. Or, click Checkout to purchase another seat. Learn more about what happens when you change the number of seats in your account.

Assign, add, or remove Sales Hub or Service Hub seats

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the top menu, click the Seats tab.
  • To manage paid users:
    • Review the number of paid seats at the top of the screen, and click Remove unassigned seats to be taken to the Account & Billing screen to review your subscription options. Learn more about each subscription tier in HubSpot's Products and Services Catalog.
remove-unassigned-seats
    • Review users seats, permission sets, invite status, and last active date in the Seats table. Use the search bar to look up users or the filters to update the table according to permission set, status, and seat. 
    • To change a user seat, hover over the user and click Change seat. On the Change seat dialog box, use the dropdown menus to select users and seats. In the Seat dropdown menu, you can see how many paid seats remain.
change-paid-seat
  • If you're adding a new seat, click Checkout. In the Purchase Users panel on the right, review the details of your purchase, then click Complete purchase. Learn more about what happens when you change the number of seats in your account.

Please note: you can only unassign a user's paid seat if their account is active. If the user account is deactivated, you can reactivate the user to unassign their paid seat, then deactivate the user again. When adding new seats, refer to HubSpot’s pricing page for the current price per seat.

To remove users with a seat from your account, you must first remove any Sales Hub and/or Service Hub access they have.

Removing a user's paid Sales Hub or Service Hub seat does not delete the seat. Instead, the seat will remain in your HubSpot account as an unassigned seat. You will continue to pay for the seat until your next contract renewal date, even if it remains unassigned.

Remove additional paid users

Users with Modify billing permission can remove additional paid users at any time from the Account & Billing page on the Overview tab. Once removed, your billing will be adjusted at the start of your next subscription term. Additional paid users must be unassigned before they can be removed. Learn how to unassign paid users.

Please note: if you have a Legacy Sales Hub subscription, or a future-dated quote, you'll need to contact your Customer Success Manager to update your paid users.

 

To remove additional unassigned paid users:

  • Hover over your profile name in the top right of your dashboard, then click Account & Billing
  • In the Overview tab, view your Sales Hub or Service Hub subscription under Products & Add-ons. Under the heading, view the count of included and additional paid users. Next to your additional paid users, click Remove.

    remove-additional-paid-users
  • In the dialog box, use the number field to set how many unassigned paid users you want to remove. The Current Subscription and After Update boxes will reflect the billing adjustment that will be effective at the start of your next subscription term.

    remove-additional-paid-seats-confirm-two
  • To confirm the change, click Remove # additional paid users.
  • A confirmation will appear showing the change. Click Close to close the dialog box.

After scheduling the downgrade, a confirmation will appear next to the subscription. To cancel the downgrade, click Cancel removal request. To edit the amount of paid users removed in the request, click Cancel removal request, then schedule a new downgrade using the same steps above.

cancel-removal-request

Please note: reassigning canceled paid users before the downgrade effective date will cancel the downgrade.

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