By default, HubSpot employees, such as your onboarding specialist, support specialists, and account manager, have limited access to parts of your HubSpot account to help you with using HubSpot.
You can disable HubSpot employees from accessing your account but this will also affect their ability to provide assistance to you. For example, if you disable HubSpot employee access to your account and another user in your account reaches out to HubSpot Support, the support specialists will not have access to your account and cannot investigate the issue.
To disable all HubSpot employees from accessing your account:
- In your HubSpot account, click the settings icon settings in the main navigation bar.
- In the left sidebar menu, navigate to Account Defaults.
- In the Security section, click to toggle the HubSpot Employee Access switch off. This will prevent all and any HubSpot employees from accessing your account.
If you require help from HubSpot, enable this setting before requesting help.