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Account Settings

Prevent HubSpot employee access to your account

Last updated: February 24, 2021

Applies to:

All products and plans

By default, HubSpot employees, such as your onboarding specialist, support specialists, and account manager, have limited access to parts of your HubSpot account to help you with using HubSpot.

You can prevent HubSpot employees from accessing your account but this will also affect their ability to provide assistance to you if needed. For example, if you prevent HubSpot employee access to your account and another user in your account reaches out to HubSpot Support, the support specialists will not have access to your account and cannot investigate the issue.

To prevent HubSpot employees from accessing your account:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Account Defaults.
  • Click the Security tab.
  • Under Account Access, clear the HubSpot Employee Access checkbox.
  • In the dialog box, click Yes.

If you require help from HubSpot, enable this setting before requesting help.