How to read your HubSpot Sales Pro or Marketing Starter receipt

Last updated: January 30, 2017

Available For:

Marketing: Starter
Sales: Professional

HubSpot billing is intended to be as flexible as possible. 

  • HubSpot Sales Admins have the ability to add/remove team members to your HubSpot Sales Pro Team Account at any time.
  • If a Sales Pro user is added part way through a billing period, a prorated charge will appear on next month's invoice.
  • HubSpot ensures that you are only charged for the time of HubSpot Sales Pro actually used by discounting the charges for any unused time.


Below is an example of what a HubSpot Sales Pro receipt will look like:

The example above shows a Team Account has five active users that subscribed at the time of the initial purchase date and are rated at $50 per user, totaling $250 per month. You can also see the billing period occurs on a monthly cadence. 

Here's another example of a HubSpot Sales Pro receipt, but this one has a prorated charge:

You can see that a prorated receipt includes a discount column to show the difference between list price (a full month of Sales Pro) and Total. The term of this Sales Pro usage 8/16/2016 - 9/6/2016, so each day short of a month is deducted from the list price.

Please note: If you cancel your Sales Pro account or downgrade a Sales Pro user, HubSpot continues to give the user access to the upgraded features until the end of your billing period. 


Similarly, here is an example of what a HubSpot Marketing Starter receipt will look like:

Please note: If you cancel your Marketing Starter account, HubSpot will continue to give you access to the upgraded features until the end of your billing period. 


Receipts will be sent to the user who added or most recently changed your billing information. To change the billing recipient on your account, please ask the user who should receive billing information going forward to navigate to Account Menu Account & BillingPayment Methods, edit the credit card information (even if no changes need to be made), and save. For in-depth instructions on updating your billing information, check out this article.

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