HubSpot Cloud Infrastructure and Data Hosting | Frequently Asked Questions

Find answers and general information quickly about the HubSpot Cloud Infrastructure and Data Hosting.

Learn more about HubSpot’s Regional Data Hosting Policy.

Where is HubSpot’s product infrastructure hosted?

HubSpot’s product infrastructure is hosted on Amazon Web Services (AWS) in the United States East region or AWS in the Germany region.

HubSpot supports regional data hosting. Prior to July 2021, HubSpot's AWS environment was solely located in the United States. As of July 2021, HubSpot has a new AWS environment in the European Union. HubSpot accounts are hosted in one of these data hosting locations, and customer data is processed and stored in that location.

For more information, see HubSpot's Regional Data Hosting Policy.

Does the GDPR require HubSpot to store personal data in the EU?

No. The GDPR permits transfers of personal data outside of the EU subject to certain conditions.

What does HubSpot do to ensure lawful data transfers from the EU?

HubSpot has a robust privacy program that is designed to align with many regions’ data hosting needs. HubSpot's Data Processing Agreement includes the EU and U.S. Data Privacy Framework and the European Commission’s Standard Contractual Clauses (SCCs) as the mechanism to transfer data from the EU to the US.These guarantees are structured to assure the appropriate groups that HubSpot’s data-handling processes meet rigorous policy requirements.

HubSpot also offers regional data hosting in the EU for customers who have a paid subscription service. More information about HubSpot’s privacy program is included in the Privacy Policy and HubSpot's legal page.

How can I confirm that my account data is hosted in the EU?

There are a few ways to confirm where your HubSpot account data is hosted. 

If your account’s data is hosted in the EU, it will show in the url as app-eu1.hubspot.com, on your Account Defaults page, or on your HubSpot order receipts in your Account & Billing page. If your account's data is hosted in North America, a data hosting location will only be listed on your HubSpot account's Account Defaults page.

To view your Account Defaults page:

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• Click Account Defaults. 
• Click the Data Hosting tab. 
• In the Your data hosting location section, view where your HubSpot data is hosted. 

To view your Account & Billing page:

• In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
• In the bottom left, the data hosting location will appear under your current subscriptions and add-ons.

To view your HubSpot order receipts:

• In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
• Click the Transactions tab. 
• In the left sidebar menu, navigate to Orders.
• To view an order, click View or Download under the document. A PDF of the document will open in a new tab of your browser where you can then download it.

How do I set where my data is hosted? 

When you sign up for HubSpot with a Subscription Service, you will be asked whether you want to host your data in North America or the EU. A hosting location will be recommended based on your physical location, but you can manually select a different option. If your data is currently hosted in North America, customers with a paid HubSpot subscription can choose to migrate their data to the EU. For more information, review how to migrate your account data to HubSpot’s EU data center.