Workflows

What happens to contacts in my workflow when I make it inactive?

Last updated: November 1, 2017

Available For:

Marketing: Pro, Enterprise
Sales: Professional

There is no pause button for workflows, so when you make a workflow inactive, contacts already in the workflow will continue through the workflow and will be scheduled for actions, but no actions will be executed.

If contacts are already enrolled in your workflow and you make that workflow inactive, contacts will continue through the workflow and will be scheduled for any actions you have set in the workflow, but no actions will be executed while the workflow is inactive. You will see the following message in the workflow's History tab for each action set to execute while the workflow is inactive.

  • Example 1: A contact has just completed action 1 in your workflow, and they are scheduled for action 2 to execute two days later. You make the workflow inactive, then two days pass and the scheduled time for action 2 arrives. Because the workflow is still inactive, action 2 will not execute for that contact. The contact will continue to the next action, scheduled delay, or will complete the workflow if there are no more actions.
  • Example 2: A contact has just completed action 1 in your workflow and they are scheduled for action 2 to execute two days later. You make the workflow inactive, then one day passes and you activate the workflow again. One more day passes and the scheduled time for action 2 arrives. Because the workflow is now active again when the action is scheduled to execute, the action will execute for that contact. The contact will continue to the next action, scheduled delay, or will complete the workflow if there are no more actions.
If your workflow is inactive and contacts meet the enrollment criteria while it is inactive, they will not be enrolled in that workflow.
  • Example: You have a workflow with enrollment criteria of Contact has filled out Contact Us Form and you've made the workflow inactive. A contact then fills out the Contact Us form. This contact will not be enrolled in the workflow because it is inactive, even though they meet the enrollment criteria. 

If you never plan to use a workflow again, it's recommended that you delete the workflow so that no contacts can be enrolled.

Was this article helpful?