Turn off one-to-one email tracking or attachment logging

Users with Account access permissions can turn off email tracking and attachment logging for emails sent using HubSpot. 

Turn off one-to-one-email tracking

When tracking is turned off, you won't see open and click information for emails sent from the CRM, the conversations inbox, sequences or Gmail, Outlook, or Office 365 using the email extension or add-in.

To turn off tracking: 

1. In your HubSpot account, click the settings icon in the top navigation bar.

2. In the left sidebar menu, under Data Management, navigate to Objects.

3. At the top of the Objects page, click the Select an object dropdown menu and select Activities.

4. In the Email Log and Track Settings section, clear the Allow all users to track emails and see recipients open and click on their emails checkbox.

5. At the bottom, click Save.

When sending an email from the CRM, an alert will display that your admin has disabled email tracking. Click Got it to send the email. 

If you’re sending emails using the sales email extension or add-in, the box will be grayed out in your mail client. 

Turn off email attachment logging

When email attachment logging is turned off, attachments from incoming emails and emails sent through the HubSpot Sales extension/add-in or BCC/forwarding addresses will not log to HubSpot. Attachments included in emails sent from within your HubSpot account, such as through the CRM or sequences, will continue to log. 

To turn off attachment logging: 

1. In your HubSpot account, click the settings icon in the top navigation bar.

2. In the left sidebar menu, under Data Management, navigate to Objects.

3. At the top of the Objects page, click the Select an object dropdown menu and select Activities.

4. In the Email Log and Track Settings section, clear the Allow all users to log email attachments checkbox.

5. At the bottom, click Save.