Knowledge Base

Import knowledge base articles

Last updated: March 4, 2020

Applies to:

Service Hub  Professional, Enterprise

Import articles from your external knowledge base hosted on Freshdesk, Help Scout, Intercom, or ZenDesk, into HubSpot.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Service > Knowledge Base.
  • In the upper right, click Import.

  • In the dialog box, enter your existing external Knowledge base homepage URL and select how your articles are imported.
    • Import and publish: the imported articles will immediately be published live for visitors to see.
    • Import as a draft: the imported articles will be imported as drafts in your knowledge base and can only be seen once they are manually published.

Please note: links between imported articles will only function once the articles are published live.

  • Click Import. HubSpot will begin importing your articles.

To check the progress of the import:

  • In your HubSpot account, navigate to Service > Knowledge Base.
  • Click the Articles tab.
  • At the top of the page, view the import progress.