Knowledge Base

Import knowledge base articles

Last updated: July 17, 2020

Applies to:

Service Hub  Professional, Enterprise

Import articles from your external knowledge base hosted on Freshdesk, Help Scout, Intercom, or ZenDesk, into HubSpot.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Service > Knowledge Base.
  • In the upper right, click Import.

  • In the dialog box, enter your existing external Knowledge base homepage URL. The homepage URL must include links to the articles you want to import. Next, select how your articles are imported:  
    • Import and publish: the imported articles will immediately be published live for visitors to see.
    • Import as a draft: the imported articles will be imported as drafts in your knowledge base and can only be seen once they are manually published.

Please note: links between imported articles will only function once the articles are published live.

  • Click Import. HubSpot will begin importing your articles.

To check the progress of the import:

  • In your HubSpot account, navigate to Service > Knowledge Base.
  • Click the Articles tab.
  • At the top of the page, view the import progress.

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