Last updated: June 1, 2023
You can import articles from an external knowledge base hosted on Freshdesk, Help Scout, or Intercom into HubSpot. You can also import your knowledge base from a CSV file.
Please note: knowledge base imports have the following limitations:
Please note: only 400 articles can be included in a single import.
Next, you'll map the columns of your CSV file to the corresponding properties in your new HubSpot knowledge base.
Learn more about HubSpot article properties below. To see an example of how to format your CSV file and the article content you're importing, review the sample CSV import file.
Please note: if any keywords have a space after the comma separating them from the next keyword, you will receive an error that those tags couldn't be imported.
To map the article content from your CSV files into your new knowledge base in HubSpot:
Once your CSV data has imported, you can finish importing your knowledge base.