Last updated: March 8, 2022
|Service Hub Professional, Enterprise|
You can import articles from an external knowledge base hosted on Freshdesk, Help Scout, Intercom, or ZenDesk into HubSpot. You can also import your knowledge base from a CSV file.
Please note: only 400 articles can be included in a single import.
Please note: if you receive an error importing from Zendesk, try turning on third-party cookies or updating security settings to make the knowledge base more accessible. If you are still receiving errors, you can export your Zendesk data to a CSV file, then import that file into HubSpot.
Next, you'll map the columns of your CSV file to the corresponding properties in your new HubSpot knowledge base.
Learn more about HubSpot article properties below. To see an example of how to format your CSV file and the article content you're importing, review the sample CSV import file.
Please note: if any keywords have a space after the comma separating them from the next keyword, you will receive an error that those tags couldn't be imported.
To map the article content from your CSV files into your new knowledge base in HubSpot:
Once your CSV data has imported, you can finish importing your knowledge base.
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