Reports

Create a multi-touch revenue attribution report (BETA)

Last updated: December 9, 2019

In Beta

Applies to:

Marketing Hub  Enterprise

You can now create a custom multi-touch revenue attribution report. Multi-touch attribution relates revenue in the form of "credit" to customer interactions in HubSpot, so you can understand better how the marketing and sales activities are creating revenue for your business.

Please note: the multi-touch revenue attribution report only takes into account:

It will not take into account any revenue or customer interactions outside of HubSpot.

Create a custom multi-touch revenue attribution report

  • In your HubSpot account, navigate to Reports > Reports.
  • Click Create custom report
  • In the left panel, select Attribution, then select Revenue in the right. In the top right, click Next.
  • Click the pencil icon edit iito name your report.
  • In the left panel, Explore tab, you can learn about the different types of reports you can create using revenue attribution.
    • Click See how it works to watch a video tutorial and read more about how revenue attribution can help you with measuring your marketing activities.
    • In the Sample reports section, click View to check out a sample report that helps to answer the question stated. This will automatically set certain options in the Configure tab for you to produce the report.
  • To configure your report, in the left panel, click the Configure tab:
    • Chart type: select how you want your data to be represented.
    • Deal close date: select a date range. The revenue from the deals closed within that date range will be included in the data for the chart.
    • Deal pipeline: select a pipeline or all pipelines. Only revenue that comes from deals in the selected deal pipeline will be included in the data for the chart.
    • Deal type: select a deal type or all types. Only revenue from deals of the selected deal type will be included in the data for the chart. By default, deal types are either a New Business or Existing Business. You can edit or add new deal types in your deal property settings.
    • Dimensions: select a dimension to slice the deal revenue credit by. You can click Add another dimension to slice the data further. This can be by:
      • Content type: select to assign deal revenue credits by content type. Learn more about content types.
      • Content title: select to assign deal revenue credits by the titles of your content. Where the content does not have a title, the URL of the content will be displayed.
      • Deal: select to assign deal revenue credits by deal.
      • Deal pipeline: select to assign deal revenue credits by deal pipeline.
      • Deal type: select to assign deal revenue credits by deal type.
      • Interaction source: select to assign deal revenue credits by interaction source. Learn more about interaction sources.
      • Interaction type: select to assign deal revenue credits by interaction type.
    • Attribution Models: click Choose to select one or more attribution models, based on how they attribute credit to the different interactions. If you select more than one model, each model and their associated credits will be displayed separately in the chart. 

  • When you're done building your report, click Save in the top right.

Definitions and information on revenue attribution

Attribution models

There are six different attribution models that splits the revenue credits to interactions differently.

  • First interaction: attributes 100% of the deal revenue credits to the contact's first interaction in the conversion path.
  • Last interaction: attributes 100% of the deal revenue credits to the contact's last interaction in the conversion path.
  • Full-path:
    • Attributes 22.5% of the deal revenue credits to first interaction, lead creation, deal creation, and last interaction each.
    • Attributes the remaining 10% of the deal revenue credits to all other interactions equally.
  • Linear: attributes the deal revenue credits equally to each interaction in the conversion path.
  • U-shaped: 
    • Attributes 40% of the deal revenue credits to the first interaction and lead conversion interactions each.
    • Attributes the remaining 20% of the deal revenue credits to all other interactions equally.
  • W-shaped:
    • Attributes 30% of the deal revenue credits to the first interaction, lead conversion interaction, and deal creation interaction each.
    • Attributes the remaining 10% of the deal revenue credits to all other interactions equally.

Interactions

Credits are attributed to these four interactions taken into account in these attribution models.

  • First interaction: the customer's first interaction recorded in HubSpot. This is usually their first visit to your website.
  • Lead creation: the customer's last interaction before they were converted to a contact in HubSpot.
  • Deal creation: the customer's last interaction before a deal was associated to them.
  • Closed-won: the customer's last interaction before the deal associated to them moved to a closed-won stage.

Content types

Interaction sources

Interactions are bucketed by the session where they occurred (e.g., a page view during a session that started through an AdWords ad will be an interaction bucketed under Paid Search).

Where the interaction doesn't occur during a session, they will be bucketed based on the type of interaction:

  • Meeting, Call, Sales email reply, and Conversation interactions are bucketed under Sales.
  • Marketing email click interactions are bucketed under Email marketing.
  • Social post click interactions are bucketed under Social media.
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