Assignment of Salesforce owners to HubSpot contacts, companies, or deals

HubSpot identifies Salesforce Standard, PowerPartner, Guest, and Queue users as Salesforce owners when:

1. They are imported into HubSpot from Salesforce.
2. The Salesforce user owns a lead, contact, account, or opportunity record that syncs to HubSpot.

By default, the Owner ID field on a Salesforce lead, contact, account, or opportunity record will sync to the HubSpot Contact/company/deal owner property.

Any Salesforce owner can sync to HubSpot, but only owners in HubSpot that match an active Salesforce user's name and email address will sync to Salesforce. If HubSpot attempts to sync an owner that doesn't exist in Salesforce, the Owner ID field will reset to the last value from Salesforce.

Salesforce owner assignment rules differ for contacts, companies, and deals. Depending on the rule, HubSpot can create a new object in Salesforce or sync to an existing Salesforce object. If you're using timeline sync, learn more on how owners are synced for activities.

Contacts

If a HubSpot contact creates a new Salesforce lead and is assigned a HubSpot owner that matches an active Salesforce user's name and email address before it first syncs to Salesforce, that owner will be assigned in Salesforce. If not, Salesforce lead assignment rules will apply.

After the initial owner assignment in either HubSpot or Salesforce, changes to either the Contact owner property in HubSpot or Owner ID field in Salesforce will sync to the other system.

If a HubSpot contact syncs to an existing Salesforce lead with an active Salesforce owner, Salesforce lead assignment rules will not apply, and the existing Salesforce owner will be honored on the first sync. In subsequent syncs, the most recent owner value will update the value in the other system.

Please note: Salesforce requires records to have Owner values, so when an unassigned HubSpot record syncs to Salesforce and a new record is created, its Owner will be set to the Salesforce user that created it, the portal's integration user.

Companies

If a HubSpot company creates a new Salesforce account, and is assigned a HubSpot owner that matches an active Salesforce user's name and email address before it first syncs to Salesforce, that owner will be assigned in Salesforce. If not, it will be assigned to the Salesforce integration user.

If a HubSpot company syncs to an existing Salesforce account with an active Salesforce owner, the existing Salesforce owner will be honored on the first sync. In subsequent syncs, the most recent owner value will update the value in the other system.

Deals

If a HubSpot deal creates a new Salesforce opportunity, and is assigned a HubSpot owner that matches an active Salesforce user's name and email address before it first syncs to Salesforce, that owner will be assigned in Salesforce. If not, it will be assigned to the Salesforce integration user.

HubSpot does not deduplicate deals, so any HubSpot deal that syncs to Salesforce will create a new opportunity, and will not sync with any existing opportunities.