Account

Change your billing information

Last updated: August 1, 2018

Applies to:

Marketing Hub: Starter, Basic, Pro, Enterprise
Sales Hub: Starter, Professional
Service Hub: Professional

If you have Modify billing & change name on contract permissions, you can view and change the billing information in your HubSpot account. 

Please note: if your account is not set up for automatic credit card payments, please reach out to your Customer Success Manager, or learn how to make a one-time credit card payment

Update your payment method and billing address 

In some cases, an Admin will have set a card as only accessible to them and not shared with other Admins. In that case, only that Admin can make billing changes, but the others can view the information. If the card is shared, any user with admin access can make changes. 

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, click Payment methods
  • Here you will be able to see the payment methods for subscriptions in your account. Click Edit (or pencil icon) to the right of a credit card to to make changes.
  • Make any necessary edits to the card information and/or billing address, then click Update

Change the company name on your invoice or receipt

To change the company name on your invoice or receipt:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, click Company & Contacts.
  • Click Edit name to the right of your company name.

  • In the dialog box, enter your new company name in the New Company field.
  • Click Agree and Update Company Name.

All admins in your account will receive an email agreement about your name change. A PDF version of the email will also be generated and stored in your document center (in Account & Billing, click Document Center in the left sidebar menu) for later reference.

Please note: if you need this name change to be reflected on your current open invoice, please contact billing@hubspot.com after you've completed the process outlined above.

Learn how to change the target domain of your account for reporting purposes

Change your company address

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, navigate to Company & Contacts.
  • Click Edit address to the right of your company address.
  • In the dialog box, make changes to your address as needed, then click Update

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