Account

Cancel your HubSpot account

Last updated: October 8, 2018

free

Click the link below for your current HubSpot subscription for cancellation instructions. If you'd like to remove an add-on (ads, reporting, or website) from your account or if you have additional questions about cancelling, please contact your Customer Success Manager.  

If you cancel or downgrade a paid account, please note that you will continue to be charged for the duration of the commitment length in your contract, which may differ from your billing frequency. The commitment length is the period of time that you have agreed to use and pay for a subscription; the billing frequency is how often you have agreed to make payments within that time period. 

For example, if your contract has a six month commitment term with a monthly billing cycle and you decide to cancel your account after four months, you will continue to be charged monthly until the end of your six month commitment term. See our Customer Terms of Service for more information. 

Marketing Hub Basic, Professional, and Enterprise

If you are a Super Admin or your account's Billing contact and want to cancel your HubSpot Marketing Hub Basic, Professional, or Enterprise account:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, navigate to Account Summary
  • Click Billing details for the product you wish to cancel. 
  • Click Request cancellation.

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  • Your cancellation request will be sent to your Customer Success Manager (CSM) who will be in touch with next steps.

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Sales Hub Starter and Professional, Service Hub Professional, and Marketing Hub Starter

If you have admin access and would like to cancel your Sales Hub Starter or Professional account, your Service Hub Professional account, or your Marketing Hub Starter account for your entire team: 

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, navigate to Account Summary.
  • Click Billing details for the service you'd like to cancel.
  • Click the Autorenew switch to toggle it off. Then choose your cancellation reasons with any additional comments you'd like to add, and click Cancel my account.

You will receive a notice of non-renewal will be sent out after auto-renew has been toggled off. This will include the commitment term of the contract and the effective date of the cancellation.

Please note: users with admin access have the ability to remove individual users from a HubSpot Sales  account. If you're a legacy HubSpot Sales Hub Power user, you will not be able to re-upgrade to this product after downgrading the account.

CRM Free only

Admin users can delete a HubSpot CRM account:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, navigate to Account Summary.
  • In the Products & Services section, click Delete account

  • You'll be prompted to enter your Hub ID in order to confirm the deletion. Once you enter your Hub ID, click Yes, delete to permanently delete your account.

Learn how to uninstall the HubSpot Sales email extension.

Please note: if you do not see the option to delete your account, make sure you are an Admin with Sales Access enabled under Users & Teams.

Trial

Your free trial will automatically expire after 30 days. If you want to deactivate your trial before that date, you can reach out to Support by clicking the Help button in the bottom-right corner of your screen.

Partner

To cancel a Partner account, you can reach out directly to your Channel Consultant to adjust your subscription. If you need help finding your Channel Consultant's contact information, you can reach out to Support by clicking the Help button in the bottom-right corner of your screen.

Developer

Click the Help button in the bottom-right corner of your screen to contact the Community or Support to cancel your developer account.

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