Account

How do I cancel my HubSpot account?

Last updated: May 2, 2018

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: Free, Starter, Professional
Service: N/A

Depending on your HubSpot product and subscription level, the process for cancelling your account may be slightly different. Click the link below that corresponds to your current product and subscription for cancellation instructions. If you'd like to remove a HubSpot add-on (ads, reporting, or website) from your account, please contact your Hubspot Customer Success Manager.  

Marketing Basic, Professional, and Enterprise

If you are a Super Admin or your account's Billing contact and wish to cancel your HubSpot Marketing Hub Basic, Professional, or Enterprise account:

  • In your HubSpot account, click on the avatar in the top right corner and select Account & Billing.
  • In the left sidebar menu, click Account Summary
  • Click Billing details for the product you wish to cancel. 
  • Click Request cancellationupdated_cancellation
  • Your cancellation request will be sent to your Customer Success Manager (CSM) who will be in touch with next steps. cancellation-policy-update---marketing-bpe---services---hubspot---wiki-1
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Sales Starter and Professional

If you have admin access and would like to cancel your HubSpot Sales Hub Starter or Professional account for your entire team: 

  • In your HubSpot account, click your photo or avatar in the top right-hand corner, then click Account & Billing.

  • In the left sidebar menu, click Account Summary.
  • Click Billing details for the service you'd like to cancel.
  • Click the Autorenew switch to toggle it off. Then choose your cancellation reasons with any additional comments you'd like to add, and click Cancel my account.

Please note: users with admin access have the ability to remove individual users from a HubSpot Sales  account. If you're a legacy HubSpot Sales Power user, you will not be able to re-upgrade to this product after downgrading the account.

CRM Free only

Users with admin access can delete a HubSpot CRM Free account:

  • Ensure that you have admin access. User roles are listed within Users & Teams.
  • In your HubSpot account, click your photo or avatar in the top right-hand corner, then click Account & Billing.

  • In the left sidebar menu, click Account Summary.
  • In the Products & Services section, click Delete account

  • You'll be prompted to enter your Hub ID in order to confirm the deletion. Once you enter your Hub ID, click Yes, delete to permanently delete your account.

You can find instructions for removing the HubSpot Sales extension here.

Please note: if you do not see the option to delete your account, make sure you are an Admin with Sales Access enabled under Users & Teams.

Trial

Your free trial will automatically expire after 30 days. If you'd like to deactivate your trial before that date, you can reach out to Support by clicking the Help button in the bottom-right corner of your screen.

Partner

To cancel a Partner account, you can reach out directly to your Channel Consultant to adjust your subscription. If you need help finding your Channel Consultant's contact information, you can reach out to Support by clicking the Help button in the bottom-right corner of your screen.

Developer

Click the Help button in the bottom-right corner of your screen to contact the Community or Support to cancel your developer account.

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