Contacts

Will HubSpot CRM update the lifecycle stage of contacts and companies?

Last updated: May 31, 2017

Available For:

Marketing: N/A
Sales: Free, Professional

The CRM will update the lifecycle stage of contacts or companies when they first become associated with a deal and when that deal reaches a deal stage with a 100% probability (Closed Won).

  • When a company is associated with a deal, the lifecycle stage will update to 'Opportunity'. 

  • When a contact is associated with a deal, the lifecycle stage will update to 'Opportunity' provided they do not have their lifecycle stage set to 'customer', 'evangelist', or 'other'.
  • Once a deal associated with a contact or company reaches a deal stage with 100% probability (Closed Won), then the lifecycle stage will update to 'Customer'.

You can manage this setting under SalesSettings > Sales left side menu > Deals > toggle the Sync lifecycle stages to associated contacts and companies setting to turn it off or on.

 

Note: When the lifecycle stage of a company is updated, the lifecycle stage of all contacts associated with that Company will also be updated if Lifecycle stage sync is enabled within Settings > Contacts & Companies.

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