Last updated: October 20, 2020
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Non-HubSpot forms are HTML forms on your external site that weren't created in HubSpot. With the HubSpot tracking code installed on your external page, submissions to non-HubSpot forms will be collected in HubSpot. Some form builders and plugins are also supported.
For form submissions to be collected in HubSpot, your form must:
If your form isn't capturing submissions, it's likely due to one of the following reasons:
Once enabled, the tool will automatically start collecting submissions on your website as soon as submissions occur. The tool is able to identify your website's external forms based on the
<form> tag in the HTML code. The form submission data is stored in localStorage and then pushed back into HubSpot to either create a new contact or update
HubSpot will try to map form fields to existing contact properties in HubSpot using logic in the following order:
If a corresponding contact property can't be detected for a form field, the data submitted won't be stored on the contact record. The details submitted for that form field will still be available in the form submission data.
When disabled, submissions will no longer be collected on your non-HubSpot forms; however, all your pop-up forms and HubSpot forms will continue to generate submissions as they are separate tools.
Hover over a non-HubSpot form and click the Actions dropdown menu to:
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