Integrations

Use HubSpot's integration with SurveyMonkey

Last updated: December 17, 2018

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HubSpot's integration with SurveyMonkey allows you to use SurveyMonkey data in HubSpot to segment and qualify your contacts. In this article, you'll find steps for turning on the integration and deploying SurveyMonkey surveys within HubSpot. 

Turn on the integration

First, turn on the SurveyMonkey integration:

  • In your HubSpot account, click your account name in the top right corner, then click Integrations.
  • Click Browse and Connect
  • Use the search bar to locate the SurveyMonkey integration, then hover over the integration and click View integration.
  • Click Connect to SurveyMonkey.
  • In the window that appears, enter your SurveyMonkey credentials and click LOG IN
  • On the next screen, click Authorize to give HubSpot permission to access your SurveyMonkey account.

Begin syncing respondent data

Once you've turned on the HubSpot SurveyMonkey integration, you can sync information from your surveys to HubSpot.

Please note: incomplete survey responses will not sync to HubSpot.

To turn on the sync a SurveyMonkey surveys in HubSpot:

  • In your HubSpot account, click your account name in the top right corner, then click Integrations.
  • Click the More dropdown menu to the right of SurveyMonkey and select View details.

surveymonkey-view-details

  • If you have created SurveyMonkey surveys, they will appear here. If you haven't created any surveys yet, click the Create your first survey on SurveyMonkey to go to your SurveyMonkey account and set up a survey. You can collect survey responses in HubSpot with either an email invitation collector or a web link collector survey.
    • If you're using an email invitation collector survey, your survey takers must access the survey via the survey link in the email they receive, sent from SurveyMonkey, which is unique to their email address. Additionally, you do not need to have an email address field on your survey, since SurveyMonkey automatically grabs that information from the referral URL.
    • If you're using a web link collector survey, you must ask your respondents for their email addresses. There are two ways to collect their email addresses that will work with HubSpot:
      • Include a Contact Information question with the Email address field. The question can be added anywhere in your survey and the Email address field label can be in any language.
      • Include a Single Textbox question in English that has the word email as the first question in the survey.
      • If both the above ways are used in one survey, the email addresses submitted to the Contact Information question will be synced to HubSpot, not the email addresses submitted to the Single Textbox question.

Please note: if you have a Basic or Standard (Select) SurveyMonkey account, you can only use an email invitation collector to pass data to HubSpot. SurveyMonkey Advantage (Gold) and Premier (Platinum) users can use email invitation collector surveys and web link collector surveys. Read more about SurveyMonkey's plans.

  • To begin syncing respondents to a survey, click to toggle the switch on in the Sync column.

surveymonkey-sync

View SurveyMonkey data in HubSpot

If there are already respondents on your survey, HubSpot will sync that data, along with any respondent data going forward while the sync is turned on. As soon as you receive a response to one of your surveys, this data will sync to HubSpot in a matter of minutes. Any new email addresses will be created as new contacts in HubSpot; existing contacts will have the survey data added to their existing contact record.

Respondent responses will not be added as contact properties; however you will be able to view and segment the data on individual contact records and in lists. 

View SurveyMonkey data on an individual contact record

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click the name of a contact.
  • At the top of the contact's timeline, click Filter activity, then check the SurveyMonkey box.  

SurveyMonkey responses will now appear as activities on your contacts' timelines. If you have an annual paid SurveyMonkey plan, the timeline event will show a breakdown of your contacts' responses to specific questions.

HubSpot Contact Record

Segment contacts based on SurveyMonkey activity in lists:

  • In your HubSpot account, navigate to Contacts > Lists.
  • Click Create list at the upper right.
  • Click the pencil icon edit at the top left and name the list, then click the dropdown at the upper left and choose whether it should be an Active list or Static list.
  • In the Filters section on the left, click the SurveyMonkey response radio button.
  • Select a survey from the Contact has responded to survey dropdown menu or the Contact has not responded to survey dropdown menu if you'd like to see a list of contacts who have not yet responded.
surveymonkey-response
  • If you're on an annual paid SurveyMonkey plan, you can further segment the list based on specific responses to the survey. Choose a question from the survey in the and the response to dropdown, then set the response criteria. 
  • When you're done setting up your criteria, click Done at the bottom.
  • Add additional criteria to your list if needed, then click Save at the top right.

Please note: the above segmentation criteria are not available in Marketing Hub Starter accounts.

View SurveyMonkey data in Salesforce (Salesforce integration)

If you also have the Salesforce integration turned on in HubSpot (Marketing Hub Professional, Enterprise, Sales Hub Professional, and Service Hub Professional only), SurveyMonkey responses will also appear as activities in the HubSpot Visualforce window in Salesforce for your leads and contacts. Learn how to add the HubSpot Visualforce window to your page layouts if you haven't done so already. 


HubSpot List Editor