Salesforce

Uninstall the HubSpot-Salesforce integration

Last updated: March 18, 2019

Applies to:

Marketing Hub  Professional, Enterprise
Sales Hub  Professional, Enterprise
Service Hub  Professional, Enterprise
To uninstall the HubSpot-Salesforce integration, you'll need to:
  1. Disconnect the Salesforce integration in HubSpot
  2. Reassign contacts, companies, and deals to HubSpot owners
  3. Uninstall the HubSpot integration package in Salesforce

Please note: it's not recommended to uninstall and reinstall the HubSpot-Salesforce integration to fix integration issues. If you're encountering suspension errorssync errors, or other integration issues, search the HubSpot Knowledge Base or attempt to troubleshoot the issue first. If you're still unable to resolve the errors or issues, contact HubSpot Support.

1.  Disconnect the Salesforce integration in HubSpot

  • In your HubSpot account, click your account name in the top right corner, then click Integrations.
  • Click Salesforce.
  • In the upper right, click Disconnect.

  • Click Continue.
  • Select a reason for the integration uninstallation, then enter Uninstall Salesforce in the text field.
  • Click Uninstall Salesforce.

 

2.  Reassign contacts, companies, and deals to HubSpot owners

If you have any contacts, companies, and deals in HubSpot that were previously assigned to Salesforce-only users, they must be reassigned to HubSpot owners. You'll receive an email from HubSpot with the subject
Reassign your contacts, companies, and deals to HubSpot owners.

  • In the email, follow the instructions to identify contacts, companies, and deals currently owned by Salesforce-only users and reassign them to a HubSpot owner.
  • After reassigning your records, click Go to Owner cleanup page.

  • You'll be redirected to the Salesforce integration owner cleanup page in HubSpot. In the upper right, click Remove Salesforce owners.
  • In the dialog box, click Got it.

3.  Uninstall the HubSpot integration package in Salesforce

  • Navigate to your Salesforce account:
    • Salesforce Classic:
      • In the upper right, click Setup (or [Your Name] > Setup).
      • In the left sidebar menu, navigate to Build > DevelopInstalled Packages.
    • Lightning Experience:
      • In the upper right, click the gear icon settings and select settings Setup.
      • In the left sidebar menu, navigate to Platform Tools Apps Installed Packages.
  • Locate the HubSpot Integration package. In the Action column, click Uninstall.

  • On the next screen, you'll see a list of all the package components and custom objects that will be permanently deleted with the uninstallation, along with any customizations, data, reports, and relationships associated with them.
  • Select Save a copy of this package's data for 48 hours after uninstall or Do not save a copy of this package's data after uninstall.

Please note: if you choose not to save a copy of the package data during this step, you will not be able to access or retrieve it later.

  • Select the Yes, I want to uninstall this package and permanently delete all associated components checkbox.
  • Click Uninstall.