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Set up a Twilio Connect account in HubSpot

Last updated: July 23, 2021

Applies to:

Sales Hub  Professional, Enterprise
Service Hub  Professional, Enterprise
If you have an assigned Sales Hub or Service Hub Professional or Enterprise seat, you can set up a Twilio Connect account in HubSpot. You can use Twilio Connect to make calls in HubSpot, purchase additional calling minutes, and make calls to countries that are not included on the supported country list
 
If multiple users want to use Twilio Connect to make calls, they must individually connect Twilio to their HubSpot user account. HubSpot recommends that each user set up their own Twilio account to connect. However, it is also possible for each user to use the same Twilio account login credentials to connect to HubSpot. If you're using a HubSpot trial, you cannot set up a Twilio Connect account. 
 

Please note: if you're having trouble making calls to other countries using Twilio Connect, review your geo permission settings in Twilio. 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to General.
  • Click the Calling tab. 
  • In the Connect an integration section, click Sign up or connect your Twilio account.

twilio-connect-set-up-link

  • You'll be redirected to Twilio to create an account or log in to your existing account to authorize the connection to HubSpot.
  • Once your Twilio account is connected, you'll be redirected back to HubSpot. To register your phone number so you can start making calls, in the Twilio Connect section, click Add phone number. Complete the phone number registration process with Twilio.   

register-phone-number-with-twilio-connect

Please note: if you get an error when registering your phone number with Twilio, contact Twilio Support for assistance. You will need to work with Twilio directly to get your number registered before you can make calls from HubSpot. 

When your phone number is successfully registered with Twilio, you can start making calls using minutes from Twilio. You can view the number of calling minutes used and the amount billed for the month in the Twilio Connect section. Learn more about making a call using a third-party provider.

Please note: Twilio's pricing varies based on the location of the caller and the call recipient. There is no additional charge from HubSpot if you're using Twilio Connect minutes." 

Keep in mind that you can only use the Call from browser option when using Twilio to make calls in HubSpot.