Last updated: June 30, 2021
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Find answers and general information quickly about the calling tool in HubSpot.
If you see a Call Failed message when making a call from the CRM, verify the following:
HubSpot calling is not currently supported in Internet Explorer for Windows or Mac. To use the calling tool in the CRM, use one of the support browsers listed below:
Windows browsers that support calling
Microsoft Edge (latest version)
Mac browsers that support calling
To learn more about browsers that support the calling tool, review this documentation from HubSpot's VOIP provider.
Telecom providers use a wide range of tools to identify suspicious callers and protect their users. Unfortunately, it’s possible for legitimate businesses to be impacted by these tools. Approaches vary by provider and frequently change. However, there are some known factors that providers look at:
Yes. The ability to record calls is an account-wide setting, affecting all users who are making calls in the account. If you disable the call recording feature, it will remove the Record button for all users in your account. To access this setting, you must be an admin and have View: Everything in contacts access.
The contact must have a phone number associated with their record. However, you can manually add a phone number for the contact from their record. Otherwise, you can opt to call their company's phone number, if that is available.
If you're a user on a HubSpot trial, you have the same calling minute limit as free CRM users and are able to call the same supported countries. You are not able to connect a third-party calling provider if you're on a trial. Learn more about calling limits on HubSpot's Product & Services catalog.
After youset up calling in HubSpot, you can make calls directly to your contacts from their record in...
If call recording is turned on in your account settings, you can access recorded calls on the HubSpot mobile...
The calling tool enables you to connect over the phone with your contacts in the CRM. You can register a...