If you're already using a third-party provider to call your contacts, or if you need to call countries that are not listed on HubSpot's supported countries list, you can integrate a third-party calling provider to make calls. You can integrate with a provider listed on the App Marketplace that supports third-party calling and related functionality, or work with a developer to connect your own calling app using the Calling Extension SDK.
When making calls with an integrated third-party calling provider, you will no longer be using calling minutes from your HubSpot account.
Before connecting a third-party calling provider to your HubSpot account, you must have a valid account set up with the provider.
In your HubSpot account, click the Marketplace iconmarketplace in the main navigation bar.
Select App Marketplace.
Use the search bar to lookup a calling partner, then select the app from the dropdown menu.
In the upper right, click Connect app.
Complete the set up steps for the third-party app. Once you're successfully integrated with the selected calling provider, you can start making calls.
Please note: depending on the third-party calling app that you're using, you may need to register your phone number with the third-party app before you can start making calls. This process varies based on provider.
Make calls in HubSpot using a third-party app
If the third-party provider that you're using is built on the Calling Extension SDK, you can select this provider from the call widget when making a call in HubSpot.
Please note: the call functionalities both during the call and after the call can vary based on provider. You cannot make a call from a custom object record using a third-party provider.
In your HubSpot account, navigate to Contacts > Contacts.
Click the name of a contact.
In the left panel, click the calling callicon.
In the dialog box, click the Call provider dropdown menu in the top right.
Select the call provider, then click Call from browser.