Contacts who have unsubscribed from marketing emails sent from your HubSpot account will need to take action to resubscribe to your emails or update their email preferences. Contacts who have opted out of marketing emails can still receive one-to-one emails and transactional emails.
Please note: after a contact unsubscribes from marketing emails, you cannot resubscribe them on their behalf. A contact must take action themselves in order to receive marketing emails sent from your HubSpot account again. However, if a HubSpot user in your account manually opted out a contact, this opt-out status can be removed.
For a contact to resubscribe, they'll need to complete the following steps:
- Navigate to their email inbox.
- Locate and open a marketing email that you've previously sent them from your HubSpot account.
- In the email footer, click the email preferences link to resubscribe or update their email preferences.
Resubscribe a contact through a HubSpot form (Marketing Hub Enterprise, Professional, or Legacy Marketing Hub Basic only)
If a contact can't locate an old marketing email sent from your HubSpot account, they can resubscribe on a HubSpot form or pop-up form if you've enabled resubscription emails. This feature notifies unsubscribed contacts of their opt-out status when they enter their email address on one of your forms or pop-up forms and gives them a link to resubscribe.
Opt-out status is tied to a contact's email address, not the record. If a contact's email address is changed, their previous opt-out status will not apply unless they choose to opt-out again using the new address.