Last updated: August 3, 2021
After you’ve connected your domain or email sending domain, it can take up to 24 hours for the DNS changes to propagate and reflect in HubSpot. If your domain isn't connecting as expected after 24 hours, follow the steps below to troubleshoot your domain.
Verify that the DNS records have been updated in HubSpot and in your domain host.
You should also check the status of your DNS records in your domain host.
If this does not work, you can try copying and pasting the provided values again, or review the following common DNS record issues.
If you are unable to connect your domains, here are some common DNS issues that you can check for in your DNS host.
Some domain hosts will add a root domain to your CNAME records by default. For example, when entering hs1-123456._domainkey.example.com, an additional domain will be added. The records would then propagate as hs1-123456._domainkey.example.com.example.com.
If your domain name was duplicated in your CNAME record:
If your domain name was not duplicated in your CNAME record, but you're seeing a record invalid error in your domain manager, the updated records may have been invalidated by your domain host.
Your DNS provider may have invalidated your CNAME record because of certain characters, such as an underscore ("_") or a hyphen ("--"). You should contact your provider's support team for further assistance.
The CNAME records that appears in your HubSpot email sending domain setup strictly adheres to the DKIM protocol and are supported by most major DNS providers.
Whatsmydns is a tool used to check DNS records and DNS propagation for your site domains. You can use Whatsmydns to confirm that your DNS records have been correctly updated and are propagating successfully.
If the Whatsmydns results do not match the value provided in HubSpot, this means that the DNS record may have been incorrectly updated or is not propagating correctly. You can try updating your DNS record again, or reach out to your domain provider to troubleshoot further.
Dig is a tool used for network troubleshooting and providing information on DNS records for your email sending domains. You can use Dig to confirm whether your DNS records have been correctly updated and are propagating successfully.
If the CNAME records in your Dig results do not match the values provided in HubSpot, this means that the DNS records may have been incorrectly updated or are not propagating correctly. You can try updating your DNS records again, or reach out to your domain provider to troubleshoot further.
If you're still seeing problems after completing the troubleshooting steps above, you can contact HubSpot Support.
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