Frequently Asked Questions

Last updated: July 18, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A
While you venture through the world of GoToWebinar and how it works within in HubSpot, there may be some questions that come up along the way about how to get the best out of the integration. What should I be doing with the GoToWebinar integration that I'm not? And maybe even the other way around. We hope to provide some answers here to address the specific questions that may have come up for you while using your GoToWebinar integration in HubSpot.

How do I associate an externally-embedded form with GoToWebinar?

If you would like to associate a GoToWebinar with a HubSpot form you have externally embedded, you must add the webinar ID to the embed code. To do this, locate the HubSpot-generated embed code (either by navigating to the page that you have embedded the form on or directly via the form inside of HubSpot).

To read the full instructions on how to do this, check out this article.

Which fields sync between HubSpot and GoToWebinar?

When a contact fills out a HubSpot form that is attached to a webinar, only the following fields will sync to GoToWebinar if they appear on the form:

  • Email
  • First Name
  • Last Name
  • Street Address
  • City
  • State
  • Postal Code
  • Country
  • Phone Number
  • Industry
  • Company Name
  • Job Title
  • Number of Employees

When existing HubSpot contacts sign up for a webinar without using a HubSpot form, the above fields are passed to HubSpot as well.

Webinar registrants who are not already contacts in HubSpot and who did not submit a HubSpot form will be created with their first name, last name, and email address, but with no additional information.

How long does it take for a contact who filled out my webinar registration in HubSpot to be enrolled in GoToWebinar?

HubSpot and GoToWebinar sync with each other every 15 minutes on average when a webinar is turned on. 

Due to the way syncs occur between HubSpot and GoToWebinar, there could be times when a sync between the platforms takes longer than 15 minutes.

When a contact enrolls in a webinar through the HubSpot/GoToWebinar integration form, it will generally take five minutes on average for the contact to appear in GoToWebinar.

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