Frequently Asked Questions

Last updated: November 3, 2016

Available For:

Product: HubSpot Marketing
Subscription: Basic, Professional, & Enterprise
While you venture through the world of GoToWebinar and how it works within in HubSpot, there may be some questions that come up along the way about how to get the best out of the integration. What should I be doing with the GoToWebinar integration that I'm not? And maybe even the other way around. We hope to provide some answers here to address the specific questions that may have come up for you while using your GoToWebinar integration in HubSpot.

How do I associate an externally-embedded form with GoToWebinar?

If you would like to associate a GoToWebinar with a HubSpot form you have externally embedded, you must add the webinar ID to the embed code. To do this, locate the HubSpot-generated embed code (either by navigating to the page that you have embedded the form on or directly via the form inside of HubSpot).

To read the full instructions on how to do this, check out this article.

Which fields sync between HubSpot and GoToWebinar?

When a contact fills out a HubSpot form that is attached to a webinar, only the contact's first name, last name, and email address will sync to GoToWebinar. Likewise, webinar registrants who did not submit a HubSpot form will be created with their first name, last name, and email address, but with no additional information.

How long does it take for a contact who filled out my webinar registration in HubSpot to be enrolled in GoToWebinar?

HubSpot and GoToWebinar sync with each other approximately every 15 minutes, when a webinar is turned on.

When a contact enrolls in a webinar through the HubSpot/GoToWebinar integration form, it will generally take approximately five minutes for the contact to appear in GoToWebinar.

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