Connect HubSpot and Adobe Acrobat Sign

Connect HubSpot and Adobe Acrobat Sign to create, send, and track agreements from contact, company, and deal records. This integration helps keep your agreement process connected to your CRM so you can manage agreements alongside customer records and view signing activity without switching between tools. You can also import existing Adobe Acrobat Sign agreements into HubSpot and use the integration card to access agreement details from your CRM records.

Please note: the Adobe Acrobat Sign integration lets you create, send, track, and import agreements in HubSpot. It doesn't sync contact, company, deal, or document data between HubSpot and Adobe Acrobat Sign.

Before you get started

Before you begin using the Adobe Acrobat Sign integration, please note the following: 

• You must be an admin in Adobe Acrobat Sign.
• You must have an Adobe Acrobat Sign enterprise subscription plan.

Connect the app

Connect Adobe Acrobat Sign to HubSpot to create, send, and track agreements from your CRM records. 

Manage your Adobe Acrobat Sign settings

After connecting the app, manage connected users and discover available Adobe Acrobat Sign features from your integration settings. 

Connected users

To view all connected users:

1. In your HubSpot account, click the settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. Click Adobe Acrobat Sign. 
3. Click the Settings tab. 
4. On the Connected users tab, the table shows all HubSpot users and Adobe Acrobat Sign user accounts, and the last modified date. 

To link HubSpot user accounts to Adobe Acrobat Sign user accounts to grant only authorized users access to the integration:

1. On the Connected users tab, click Add new connection.
2. Click the Choose HubSpot user dropdown menu and select a user.
3. Click the Choose Acrobat Sign user dropdown menu and select a user.
4. Then click Save. 

To edit or delete a connected user:

1. On the Connected users tab, next to the user you want to edit or delete, click Actions.

• • To edit a user, select Edit. 
    • Click the Choose HubSpot user dropdown menu and select a user. 
    • Click the Choose Acrobat Sign user dropdown menu and select a user.
    • Click Save.
  • To delete a user, select Delete. 
  • Click Delete connection to confirm deletion.

Discover new features

To discover new features with the Adobe Acrobat Sign app: 

1. In your HubSpot account, click the settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. Click Adobe Acrobat Sign. 
3. Click the Feature discovery tab. 
4. You can review the following Adobe Acrobat Sign features:

• • Send agreements from HubSpot.
  • Import Adobe Acrobat Sign agreements.
  • Use the Adobe Acrobat Sign integration card with in-depth recipient tracking.

Add the Adobe Acrobat Sign card to your record views

Before you're able to create, or add existing agreements to your records, you need to add the Adobe Acrobat Sign card. 

1. In your HubSpot account, navigate to your contact, company, or deal record. 

• • In your HubSpot account, click More, then navigate to CRM > Contacts. If More doesn't appear in your account, navigate to CRM > Contacts directly.
  • In your HubSpot account, click More, then navigate to CRM > Companies. If More doesn't appear in your account, navigate to CRM > Companies directly.
  • In your HubSpot account, click More, then navigate to CRM > Deals. If More doesn't appear in your account, navigate to CRM > Deals directly.

2. Click the name of a record.
3. Click Customize.

4. Click Default view. If you want to add a team view (Professional or Enterprise only), follow the steps here.
5. To add the Adobe Acrobat Sign card to an existing tab:

• • Hover over the middle column, then click + Add card.
  • Click the Card library tab.
  • Search for the Adobe Acrobat Sign integration card and click Add card. 
  • Click the X to close the panel.
  • In the upper right, click Save and exit to save your changes and leave the editor.

6. To add the Adobe Acrobat Sign card to a new tab: 

• • At the top right of the middle column, click the add icon, enter a name for your tab, then click Done.
  • Click Add card. 
  • Click the Card library tab.
  • Search for the Adobe Acrobat Sign integration card and click Add card. 
  • Click the X to close the panel.
  • In the upper right, click Save and exit to save your changes and leave the editor.

Create and send agreements

Create and send agreements from HubSpot.

1. In your HubSpot account, navigate to your contact, company, or deal record. 

• • In your HubSpot account, click More, then navigate to CRM > Contacts. If More doesn't appear in your account, navigate to CRM > Contacts directly.
  • In your HubSpot account, click More, then navigate to CRM > Companies. If More doesn't appear in your account, navigate to CRM > Companies directly.
  • In your HubSpot account, click More, then navigate to CRM > Deals. If More doesn't appear in your account, navigate to CRM > Deals directly.

2. Click the name of a record.
3. To add an existing agreement:

• • In the Adobe Acrobat Sign integration middle card, click Add from Acrobat Sign to add an existing agreement.
  • In the right panel, select the agreement and click Add.

4. To create a new agreement:

• • In the Adobe Acrobat Sign integration middle card, click Create new. 

• • In the right panel:
    • Click the Use a template dropdown menu and select an existing template, or select Without template to start from scratch. 
    • Click the Recipients dropdown menu to add additional recipients.

1. 1. • Click Create agreement.

Please note: clicking Exit at any step in the creation process will save the agreement as a draft, which can be edited later.

• • On the Documents tab, review the attached documents. You can also upload documents from your computer.
  • Click Add document and select Browse files to add a file from the file manager, or Choose existing attachments to add attachments from the record. 
  • Click Save & Next.
  • On the Recipients tab, choose recipients to receive the agreement.
  • In the Basic information section, review the recipient's details such as their name, email, recipient type, and identity verification. Recipient details will be auto-populated when creating agreements from a contact or deal record. If there is more than one contact associated with the deal, the recipient details will be prefilled in the order that contact data is received from Adobe Acrobat Sign. This order is not necessarily in the same order as the contacts in the associated Contact card in the right sidebar. 
    • Click Add new recipient and add any details for other recipients. 
    • Click the arrows next to Order in which agreement is sent to change the order that the receipients will receive the agreement. 

1. • Click Save & Next.

• • On the Message tab, enter the Agreement name | Subject (required), and the Email message (optional).
  • Click Save & Next. Proceeding at this stage will change the agreement status to Authoring, and you will not be able to change the agreement documents and recipients.
  • On the Review tab, review the agreement. 
  • Click Send an agreement to send the document.

Edit a draft agreement

To edit a draft agreement:

1. Create your agreement and click Exit at any step before Review.
2. On the record, on the middle Adobe Sign integration card, hover over the draft agreement, click Actions, then select Edit.

Remove an agreement

To remove an agreement:

1. Create your agreement.
2. On the record, on the middle Adobe Sign integration card, hover over the draft agreement, click Actions, then select Remove from HubSpot.

Please note: removed agreements will no longer be available in HubSpot, but will still exist in Adobe Acrobat Sign.

Uninstall the Adobe Acrobat Sign app

1. In your HubSpot account, click the settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. Hover over the Adobe Acrobat Sign app, click Actions, then select Uninstall.
3. In the dialog box, type the required text and click Uninstall.