Create a knowledge base

You can create a knowledge base to organize information for your visitors and customer. Once you've created your knowledge base, you can create articles to populate it. 

Before you get started

Before you begin working with this feature, make sure to fully understand what steps should be taken ahead of time, as well as the limitations of the feature and potential consequences of using it. 

Understand requirements

• To create a knowledge base, users will need Super Admin permissions or Knowledge base settings permissions.

Understand limitations & considerations

• HubSpot accounts with Service Hub Professional subscriptions can create one knowledge base, with up to 2,000 articles. 
• HubSpot accounts with Service Hub Enterprise subscriptions can create up to 25 knowledge bases, with up to 10,000 total articles. 

Create your knowledge base

To begin creating your knowledge base:

• In your HubSpot account, navigate to Content > Knowledge Base.
• If you haven't created a knowledge base before, click Set up your new knowledge base.
• If you are creating an additional knowledge base, click the knowledge base dropdown menu in the top left and select Add a knowledge base. 

• On the Setup page, customize your knowledge base title, language, domain, and slug: 
  • In the Knowledge Base Title field, enter the name of your knowledge base. This will be visible to visitors accessing the knowledge base.
  • To set the knowledge base language, click the Knowledge base language dropdown menu and select the primary language. Learn more about creating knowledge base articles in multiple languages.
  • To select the knowledge base domain, click the Knowledge base domain dropdown menu and select the domain where your knowledge base will be hosted.
  • If your knowledge base primary language doesn't match your domain's primary language, select the Use language slug in URL checkbox.
  • In the Knowledge base slug field, enter the additional text you want to appear in your knowledge base URL. For example, to have a URL hosted at www.[domain].com/knowledge-base, you would enter knowledge-base in this field. 

• When you've entered the details for your knowledge base, click Next.
• On the Select template page, select a template for your knowledge base home page:
  • Content Rich: shows each knowledge base category and five articles per category.
  • Tiles: shows each knowledge base category with an icon and description.
  • Minimal: shows each knowledge base category with an icon.
  • Cards: shows one knowledge base category per card.
  • Classic: shows each knowledge base category and two articles per category.