Last updated: February 4, 2021
|Service Hub Professional, Enterprise|
You can create and manage a multi-language knowledge base to provide resources in your customers' preferred language.
Please note: the content on a multi-language variation of a knowledge base article will not be translated automatically; you will need to do this.
Before creating a multi-language variation of a knowledge base article your knowledge base template and categories need to be translated.
Learn more about organizing and managing your categories.
When the knowledge base settings, template and categories have been set up and translated you can create multi-language variations of your existing articles:
Next, in the editor, you'll have a clone of your existing primary page. Here you can translate and localize the content in your new language variation.
If you've created separate articles for translations, you can group the articles under a primary article to create a primary and variation relationship between your articles.
To add an existing article to a group:
Single sign-on (SSO) is a way to log into different applications securely with one username and password. ...
You can customize the appearance of your knowledge base by selecting, and customizing your template. Learn...
You can import articles from your external knowledge base hosted on Freshdesk, Help Scout, Intercom, or...