If you've tried to connect your calendar to the meetings tool, but are being redirected to your activity feed or receiving an error, make sure that your permissions and MX records have been set up correctly for your email account.
You may receive an error for one of the following reasons:
| Error reason |
Steps to resolve |
| You don't have Personal email access granted in your HubSpot settings. |
Your HubSpot admin will need to edit your user permissions. |
| Your email account doesn't have permission to connect to a third-party app like HubSpot. |
Your IT administrator will need to grant permission for your email account to connect to third-party apps. |
| When connecting an Office 365 account, your domain may not be fully set up (normally indicated by an email address that looks like test@mydomain.onmicrosoft.com). |
Your IT administrator will need to complete account setup. |
| Your calendar may not be hosted by G Suite or Office 365 (can be verified in your email domain's MX records). |
Check the requirements for using HubSpot tools with your connected email to determine which HubSpot features are available for your provider. |
| The email account for your calendar has already been connected as a team email address in the conversations inbox. |
Your HubSpot admin will need to disconnect the team email address in the conversations inbox, or you'll need to connect your calendar with a different personal address. |
If you're able to connect your default personal calendar, but don't see additional calendars to integrate in your meetings settings, ensure that you have access to other calendars or that you can create additional calendars in your email account.
Meetings
