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Can't connect calendar to the meetings tool

Last updated: June 28, 2023

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If you've tried to connect your calendar to the meetings tool but are being redirected to your activity feed or receiving an error, make sure that your permissions and MX records have been set up correctly for your email account.

Your may receive an error for one of the following reasons: 

  1. Your email account doesn't have permission to connect to a third-party app like HubSpot.
  2. If you're connecting an Office 365 account, your domain may not be fully set up (normally indicated by an email address that looks like
  3. Your calendar may not be hosted by G Suite or Office 365 (can be verified in your email domain's MX records).
  4. The email account for your calendar has already been connected as a team email address in the conversations inbox.

In cases 1 to 3, your IT administrator will need to take action to change the setup of your email account in order to allow you to connect your calendar to the meetings tool in HubSpot. In case 4, you may consider removing the connection as a team email address, or using another calendar instead of the calendar associated to your team email.

If you're able to connect your default personal calendar but don't see additional calendars to integrate in your meetings settings, ensure that you have access to other calendars or that you can create additional calendars in your email account.

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