When a customer works with a Solutions Partner, they can leave a review in the Solutions Directory to reflect their experience with that partner. Good reviews build trust, while bad reviews offer an opportunity for you to showcase how you respond to critical feedback.
This article covers steps for Solutions Partners to request and reply to reviews for their listings in the Solutions Directory. Learn more about leaving a review on the HubSpot Marketplace.
Generate a review link
When asking customers to leave you a review, you can include a direct link for them to create the review. Only customers that meet HubSpot's review guidelines should leave reviews.
- In your HubSpot account, navigate to Partner > Directory Profile.
- In the All Customer Reviews section, click Copy review link in the top right.
Reply to a review
If a customer leaves a review, you can leave a single reply to that review addressing their comments. The customer will then receive an email with the content of your reply, which will be posted on the public listing page.
- In your HubSpot account, navigate to Partner > Directory Profile.
- At the bottom of the review, click Reply.
- In the dialog box, enter a reply in the Reply field.
- Click Send.
Request review or reply removal
If a review or reply is offensive, uses profane language or violates HubSpot's review guidelines, you can request that it be removed. HubSpot will review the request within ten business days.
If the review is removed, its rating will no longer be factored into the listing's rating, and the customer will be able to leave a new review.
- In your HubSpot account, navigate to Partner > Directory Profile.
- At the bottom of the review, click Report.
Partner Tools
