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Payments

Set up the payments tool

Last updated: August 5, 2022

Applies to:

Marketing Hub Starter, Professional, Enterprise
Sales Hub Starter, Professional, Enterprise
Service Hub Starter, Professional, Enterprise
Operations Hub Starter, Professional, Enterprise
CMS Hub Starter, Professional, Enterprise

With the payments tool, you can collect one-time and recurring payments from customers in your CRM using quotes or payment links. Payment links can be shared directly with your customers via email or chat, or added directly to your website pages.

You can manage your customer's buying experience by providing quick refunds, payment notifications, and receipts. After collecting payments, manage subscriptions created for recurring payments, review your transaction history, download payment and payout reports, trigger workflows, and create custom reports without leaving HubSpot.

Please note:

  • To set up the payments tool, you must be a super admin.
  • Currently, payments is only available to businesses or organizations located in the US that have a US bank account and are using a paid version of HubSpot.
  • Payments is designed for customers selling non-physical goods (ex: software, services, events, courses, content, donations, etc.) and is less suitable for those shipping physical goods, as HubSpot does not calculate taxes or shipping fees at this time.
  • Payments cannot be set up in a sandbox account. If you connect payments to a sandbox account, it will appear in your production account. 

Set up payments

To activate the payments tool in your account, you will need to complete an application process in HubSpot and verify your identity with HubSpot's payment partner, Stripe. HubSpot's risk assessment and underwriting team will review your application within two to three business days. Once your application is approved, you can start collecting payments from your customers.

Before starting the application, make sure you have your company's tax identification information, ownership information, and US bank account information ready.

payments-eligibility-requirements-during-set-up-process

  • Click Start.
  • Enter the owner's first name, last name, email address, and phone number.
  • In the How long has your company been in business? section, select a time range.
  • Enter information about the products and services you plan to sell using the payments tool so HubSpot can best support you.

payments-contact-company-info

  • Click Next.
  • In the Average transaction amount section, select the average amount you expect a customer to pay per transaction.
  • In the Monthly transaction volume section, select the estimated range of cumulative payments you expect to collect during one month via the payments tool.
  • In the After your customers pay, how long will it usually take for them to receive their goods or services? section, select a time range option. For subscriptions, use the time from the initial payment to the first delivery.

payments-set-up-expected-transactions

  • Click Next.
  • Enter an email address and phone number for your support team.
  • In the Bank statement description field, enter the name that will appear next to the charge on a customer's bank statement. Make sure to use a name that they'll recognize to prevent chargebacks.
  • Click Submit.

payments-set-up-customer-support

 

Add and edit bank account information

After your account has been verified and activated, enter the details of the US bank account where your daily cumulative payments, or payouts, will be deposited. You can add one bank account per HubSpot account. You can also review your current payment processing rates and fees. Only users with super admin permissions can make changes to the bank account information. HubSpot will send an email confirmation to each super admin in the account whenever the bank account information is updated.

If you need to update the name of your company or the authorized representative for your account, contact paymentsunderwriting@hubspot.com. To make other changes to your payments account settings, or to close your payments account, contact HubSpot Support.

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Payments.
  • Click the Account info tab.
  • In the Bank info section, click Add.

add-bank-account-information

  • In the right panel, enter the following information:
    • Account holder name: the owner of the bank account, which can be a person or a company.
    • Routing number: the number that identifies the bank or financial institution in a monetary transaction.
    • Account number: the number used to identify the account at a bank or brokerage
    • Confirm account number: confirm the number that you entered in the previous field to make sure it is accurate.
  • Click Save.
  • If you need to make changes to your bank account information, click Edit next to the existing account information.
  • To collect your customer's shipping address during the checkout process, in the Enable Shipping section, click to toggle the Enable shipping to collect your customer's shipping address during the checkout process switch on. Then click the Countries you ship to dropdown menu and select the checkboxes next to the specific countries.

countries-to-ship-to

  • In the Public business section, you can update the support phone number and email. To make changes to the statement descriptor that appears on customers' bank statements, contact .
  • When you're done editing your bank account information, click Save.

Once your account has been activated and your bank information has been updated, you can start to create and share payments links, or integrate payments with your quotes.

Set the default payment method

When creating new payment links and quotes, the payment method defaults that you select in your payment settings will automatically apply. These preferences are also used when a customer updates their payment information for subscriptions.  

Changing the default payment method will not impact any existing payment links or quotes, and you can override these settings on an individual payment link or quote.
  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Payments.
  • Click the General tab.
  • Select the checkboxes next to your preferred form of payment.
  • To require a billing address for credit card purchases, select the Collect billing addresses for credit card purchases checkbox. 
default-payment-methods
 

Manage payment notifications

You will receive an email notification when you receive a payment or a payout is sent to the bank account listed. Transactions will be automatically deposited to your bank account within two business days for card payments and within three business days for ACH payments. The deposit will appear on your bank statement as HUBSPOT PAYMENTS.

Please note: only users with super admin permissions will receive payment notifications.

If you do not want to receive payment or payout email notifications from HubSpot, turn off these notifications in your settings.

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Notifications.
  • Click to expand the Payments notification settings, then clear the Payment received or Payout created checkbox.

payment-notifications

  • Click Save.
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