Pause or resume your sequences

After you enroll contacts in a sequence, you may need to pause scheduled emails and tasks while you’re out of the office. You can pause an individual sequence or pause every sequence where there are contacts actively enrolled. You can also pause a sequence for specific contacts. 

To review a list of your enrolled contacts, learn how to manage the contacts enrolled in your sequence.

Understand what happens when a sequence is paused or resumed

When you pause a sequence:

• Only emails and tasks scheduled for the contacts that you enrolled will be paused.
• Contacts enrolled by other users won’t be paused.

When you resume a sequence:

• Once the contact's enrollment resumes, the sequence will start again where it left off. For example, if there was a two-day delay before the next step, the delay will start when the sequence resumes. Two days later, the next step will execute.
• If a sequence is paused during a delay, the sequence will wait out the remainder of the delay before the next step executes. For example, if there is a three day delay in a sequence that is paused after two days, when the sequence resumes, there will still be one day left in the delay.

Pause and resume individual sequences

1. In your HubSpot account, navigate to Sales > Sequences.
2. To pause or resume a sequence from the sequence index page, hover over the sequence and clicking the Actions dropdown menu. Then, select Pause or Resume. 
   
   

3. To pause or resume a sequence from the sequence details page:
   • Click the name of the sequence.
   • In the top right, click the Actions dropdown, then select Pause.
   • To resume the sequence, in the top right, click the Actions dropdown, then select Resume.
     
     

Pause or resume all sequences at once

1. In your HubSpot account, navigate to Sales > Sequences.
2. Click the Manage tab.
3. In the top right, click the Actions dropdown, then select Pause all.
   
4. To resume the sequences, in the top right, click the Actions dropdown, then select Resume all.
   
   

Pause and resume sequence enrollments from contact records

You pause an individual contact's sequence enrollment from the contact's record. Users who have access to communicate with the contact can pause or unenroll from any sequence, including sequences that are private or shared with only specific users and teams. 

• In your HubSpot account, navigate to CRM > Contacts.
• Click the name of the contact enrolled in the sequence. If the contact is currently enrolled in a sequence, an alert will appear.
• In the top left, click Pause or Resume in the alert.