Calling

Why am I getting a "Poor internet connection detected" error when making a call?

Last updated: November 1, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional
Service: N/A

If network connectivity issues are detected when you attempt to make a call using HubSpot Sales, you may see the following error:


This will not prevent you from making phone calls using HubSpot Sales; however, you may want to consider using the Call from phone option or switching from a wireless to wired internet connection to avoid connectivity issues. 

If you do experience a dropped call or poor call quality, check out this article for diagnostics and troubleshooting steps you can take.

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