Last updated: October 13, 2020
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If you're having trouble with the calling tool, make sure you're calling from a country that's supported for calling. If your country is supported but you're still having trouble calling, the following technical factors may be responsible:
Please note: using a browser on a mobile device or tablet is not supported. If you would like to use one of those devices, you should use the HubSpot app.
Run the Twilio tests. The first few tests will start automatically. To complete the voice test, click the play button. Then in the pop-up window, allow Twilio to access your microphone. Record a voice message, then wait for the test to complete.
You do not need to run the video tests. Once the tests are complete, successful results will be in green.
If you receive errors for any of these tests, try the following:
If you're still having issues after taking these steps, reach out to HubSpot Support. When you contact Support, please include evidence that you meet all the requirements listed above, along with information regarding any steps you've taken to resolve the issues you encountered.
To speed up the process and help the support team troubleshoot, immediately following your next calling issue, take a screenshot or screen recording with your browser's console open to include with your ticket. To access your console:
If you are a HubSpot CRM only user please use the HubSpot Community for further assistance. You can reach the community using the Help button in your account.
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