Dashboard

Why is my contact not showing in the Marketing Performance widget on my dashboard?

Last updated: January 24, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

There are a few reasons why a contact might not appear in the Marketing Performance widget in your Dashboard:

  • New Contacts will not appear in your Marketing Performance widget in real-time.
    • Your portal's analytics update every 1-3 hours.
    • To check the last time analytics updated, navigate to Reports > Sources, scroll to the bottom of the page and check the Data Last Updated: X hours ago message.
  • Existing contacts that re-convert will not show up in the Marketing Performance widget.
    • The Marketing Performance widget shows the number of new contacts that were added to your contacts database in the time frame selected.
    • ex. If a Contact submitted their first form in January and then submitted another form in March, they will appear on the Dashboard for January.
  • Contacts who have been imported are considered to be from an offline source and will not appear in the Marketing Performance widget on your dashboard by default. 
    • To include contacts that were imported in the selected timeframe, hover your mouse over the Marketing Performance widget and check the Include Offline Sources box.
    • Imported contacts will only be displayed if they were created as a contact and visited your site within the select timeframe.
  • Contacts added through the Contacts API (also used by the Salesforce Integration) are considered to be from an offline source and will not appear in the Marketing Performance widget on your dashboard by default
    • To include Contacts that were added through the Contacts API in the selected timeframe, hover your mouse over the Marketing Performance widget and check the Include Offline Sources box.
    • Contacts added via the Contacts API will only be displayed if they were created as a contact and visited your site within the select timeframe.
    • Note: Contacts added through the Forms API should show up on the Dashboard (if the API is setup correctly to pass the usertoken).