Email

Add multiple email addresses to a contact

Last updated: December 31, 2018

free

Add multiple email addresses in a contact's Email property. With multiple email addresses:

  • HubSpot will de-duplicate a contact record against its multiple email addresses.
  • Any emails logged to HubSpot will be added to the contact's timeline if sent to any of a record's email addresses.
  • You will also be able to send emails from the CRM to any of the contact's email addresses.

Please note: at this time, it is not possible to import multiple email addresses into the email field.

Add additional email addresses to a contact record

The instructions below walk through adding additional email addresses to a contact record:

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click on the name of a contact.
  • In the About section, hover over the Email property and click the pencil icon edit.
  • In the dialog box, select + Add email address. In the field that appears, enter the additional email address and click Save.

If you are unable to save the additional email address, this means the email address is already used by another contact record as a primary or secondary email address.


Make secondary email address primary

One email address will be the contact's primary email address. The contact's other email addresses will be secondary.

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click on the name of a contact.
  • In the About section, hover over the Email property and click the pencil icon edit.
  • In the dialog box, hover over the secondary email address and click the Actions dropdown menu to select Make primary.


Because primary email addresses are referenced in other HubSpot tools over secondary email addresses, ensure that the main email address of the contact is set to their primary email address.

  • Marketing emails sent in bulk from Content > Email will always be sent to the contact's primary email address.
  • The Email property in list filters will reference only the primary email address.
  • The search feature in your Contacts screen will only search the primary email address and not any secondary email addresses.
  • Salesforce-connected accounts will only sync with the primary email address. If you have two records in Salesforce with two email addresses and both of those email addresses are on the same HubSpot record, the Salesforce record matching the primary email address in HubSpot will sync, and the record matching the secondary email address will not sync.
  • Email bounces and unsubscribes are associated with an email address, not a contact. In other words, if a contact’s primary email address hard bounces, it will be ineligible to receive emails in the future, but the other email addresses associated with the contact will remain eligible to receive emails.