Mobile

Use conversations in the HubSpot mobile app

Last updated: October 19, 2018

In Beta

Applies to:

Marketing Hub
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Starter, Basic, Professional, Enterprise
Sales Hub
sales-starter-pro-enterprise
Starter, Professional, Enterprise
Service Hub
service-pro
Professional

Access your chat conversations directly from the HubSpot mobile application and continue the conversation with your leads and contacts while on the move.

Use conversations (iOS)

  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right, then tap Conversations.
  • Tap to toggle the Away mode switch on/off to make yourself available/unavailable for incoming chats.
  • Tap to toggle the Reassign replies switch on/off. With this setting enabled, any chat conversations that are re-opened while you are away will be reassigned to another team member.
away%20mode%20reassign%20replies%20iOS
  • To configure your conversations notification preferences, tap Settings in the bottom right. Tap Notifications, then tap Converations. Set your preferences for Reply notifications and Assign notifications. Learn more about alerts for notifications from the HubSpot mobile app.

  • To live chat from the mobile app, tap Conversations in the navigation menu.
  • Tap a conversation to open it, then tap Assign to me to respond to your visitor. You can use text, emojis, and voice input when chatting with visitors.
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  • When you're done chatting, tap Actions > Close conversation to end the chat session.
  • To block a visitor, tap Actions > Block conversation.
  • To view past conversations, tap the Closed tab.

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  • To change inboxes or filter conversations, tap the All conversations dropdown menu at the top.

 

Use conversations (Android)

  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right, then tap Conversations.
  • Tap to toggle the Enable Conversations switch on.
  • Tap to toggle the Away mode switch on/off to make yourself available/unavailable for incoming chats.
  • Tap to toggle the Reassign replies switch on/off. With this setting enabled, any chat conversations that are re-opened while you are away will be reassigned to another team member.

Screenshot_2018-07-13-11-45-02

  • To configure your conversations notification preferences, tap Settings in the bottom right. Tap Notifications, then tap Conversations. Set your preferences for Reply notifications and Assign notifications. Learn more about alerts for notifications from the HubSpot mobile app.

  • To live chat from the mobile app, tap Conversations in the navigation menu.
  • Tap a conversation to open it, then tap Assign to me to respond to your visitor. You can use text, emojis, and voice input when chatting with visitors.

android_assign_conversation

  • When you're done chatting, tap the icon in the top right, then tap Close.
  • To view past conversations, tap the Closed tab.

  • To change inboxes or filter conversations, tap the All chats dropdown menu in the top left.

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