Mobile

Use conversations in the HubSpot mobile app

Last updated: August 8, 2018

Applies to:

Marketing Hub: Starter, Basic, Pro, Enterprise
Sales Hub: Starter, Professional
Service Hub: Professional

Access your chat conversations directly from the HubSpot mobile application and continue the conversation with your leads and contacts while on the move. 

Use conversations (iOS)

  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right, then tap Conversations.
  • Tap to toggle the Away mode switch on/off to make yourself available/unavailable for incoming chats. 
  • Tap to toggle the Reassign replies switch on/off. With this setting enabled, any chat conversations that are re-opened while you are away will be reassigned to another team member. 
away%20mode%20reassign%20replies%20iOS
  • To configure your conversations notification preferences, tap Settings in the bottom right, then tap Notifications. Set your preferences for Reply notifications and Assign notifications. 

iOS%20conversation%20notifications

  • To live chat from the mobile app, tap Conversations in the navigation menu.
  • Tap a conversation to open it, then tap Assign to me to respond to your visitor. You can use text, emojis, and voice input when chatting with visitors.  
assign%20to%20me%20mobile
  • When you're done chatting, tap Actions > Close conversation to end the chat session.
  • To block a visitor, tap Actions Block conversation.
  • To view past conversations, tap the Closed tab.
closed%20mobile%20chats

Use conversations (Android)

  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right, then tap Conversations.
  • Tap to toggle the Enable Conversations switch on. 
  • Tap to toggle the Away mode switch on/off to make yourself available/unavailable for incoming chats.
  • Tap to toggle the Reassign replies switch on/off. With this setting enabled, any chat conversations that are re-opened while you are away will be reassigned to another team member.  
Screenshot_2018-07-13-11-45-02
  • To chat with a visitor, tap Conversations in the navigation menu.
  • Tap a conversation to open it, then tap Assign to me to respond to your visitor. You can use text, emojis, and voice input when chatting with visitors.

android_assign_conversation

  • When you're done chatting, tap the ⋮ icon in the top right, then tap Close
  • To view past conversations, tap the Closed tab.

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