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Can't connect Instagram Business Account to HubSpot

Last updated: October 17, 2018

Applies to:

Marketing Hub
marketing-basic-pro-enterprise
Professional, Enterprise
Legacy Marketing Hub Basic

If your Instagram Business Account is not showing up when you connect your Facebook page to HubSpot, this may be due to an incomplete connection between Instagram and Facebook.

  • Log in to your Facebook account and navigate to your Facebook page.
  • In the upper right, click Settings.

  • In the left sidebar menu, navigate to Instagram.
  • In the Disconnect Instagram Account setting, click Disconnect.

  • Log out of the Facebook app completely on your mobile device.
  • Open the Instagram app on your mobile device. Navigate to your profile, then tap settings (iOS) or (Android) in the top-right.
  • Under Business Settings, tap Switch Back to Personal Account.
  • Exit and close all instances of the Instagram app on your mobile device.
  • Reopen the Instagram app and navigate to your profile, then tap settings (iOS) or  (Android) in the top-right.
  • Tap Sign up for a Business Profile.
  • Tap Convert Existing AccountChoose Page, then tap the correct Facebook Business page that you want to connect. Verify your business email address is correct, then tap Done.
  • Revisit your Facebook page’s Instagram settings and ensure that the correct Instagram Business account is connected.
  • Connect your Facebook and Instagram accounts to HubSpot.

If you're unable to connect your Facebook page to HubSpot, refer to this article: Can't connect Facebook page to HubSpot.

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