Can't connect Instagram Business Account to HubSpot

Last updated: July 17, 2018

Applies to:

Marketing Hub: Basic, Pro, Enterprise

If your Instagram Business Account is not showing up when you connect your Facebook page to HubSpot, this may be due to an incomplete connection between Instagram and Facebook.

  • Log in to your Facebook account and navigate to your Facebook page. Click Settings at the top right of your page.

  • In the left sidebar menu, navigate to Instagram.
  • In the Disconnect Instagram Account setting, click Disconnect.

  • Log out of the Facebook app completely on your mobile device.
  • Open the Instagram app on your mobile device. Navigate to your profile, then tap settings (iOS) or (Android) in the top-right.
  • Under Business Settings, tap Switch Back to Personal Account.
  • Exit and close all instances of the Instagram app on your mobile device.
  • Reopen the Instagram app and navigate to your profile, then tap settings (iOS) or  (Android) in the top-right.
  • Tap Sign up for a Business Profile.
  • Tap Convert Existing AccountChoose Page, then tap the correct Facebook Business page that you want to connect. Verify your business email address is correct, then tap Done.
  • Revisit your Facebook page’s Instagram settings and ensure that the correct Instagram Business account is connected.
  • Connect your Facebook and Instagram accounts to HubSpot.

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