Last updated: August 13, 2021
If your Instagram account isn't showing up when you try to connect it to HubSpot's social tool, it's likely due to how your Instagram account is associated with your Facebook business page. Verify your Instagram account has been set up as a business account, then follow the troubleshooting steps below.
To connect an Instagram business account to HubSpot, it must be linked to a Facebook page. Verify this connection in your Instagram account's Sharing to Other Apps settings.
Please note: this must be verified from your Instagram app and cannot be verified from Facebook.
You will also need to verify HubSpot's app permissions on the linked Facebook page.
This ensures all necessary permissions are given to HubSpot to publish to Instagram. If you're unable to connect your Facebook page to HubSpot, refer to this article: Can't connect Facebook page to HubSpot.
If you're still unable to connect to your Instagram account, you can disconnect then reconnect the link between your Instagram account and Facebook page. Then, try connecting your Instagram account to HubSpot again.
If your Instagram business account still isn't showing up when you try to connect it, contact HubSpot Support.
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