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Last updated: June 28, 2023
When connecting a Facebook page to HubSpot, you may experience a connection issue where your page isn't available for selection. This usually means you're not an admin of the page, or you haven't authorized all the permissions required for the HubSpot Social integration.
To ensure that you can connect your page to HubSpot, confirm all of the settings below. If you're trying to connect your Instagram Business Account to HubSpot, learn how to troubleshoot your Instagram Business Account instead.
If the Facebook page still doesn't appear for selection to connect to HubSpot:
If you attempt to log in to Facebook with your company page, or if you connect with a Facebook user account that has credentials you've shared with your coworkers or teammates, you may not be able to use the HubSpot Social tool.
Facebook has also referred to these shared logins as gray user accounts.
If you've previously connected a Facebook account affiliated with a company page or shared Facebook user account, please reconnect with a different Facebook user: