Last updated: October 13, 2020
When you try to connect a Facebook page to HubSpot, you may experience a connection issue where your page isn't available for selection. Learn how to resolve this issue by following the troubleshooting steps below.
If you're unable to connect your Instagram Business Account to HubSpot, check out this article: Can't connect Instagram Business Account to HubSpot.
If you don't see a certain page appear when connecting your Facebook account to HubSpot, it usually means you're not an admin of the page, or you haven't authorized all the permissions required for the HubSpot Social integration. To ensure that you can connect your page to HubSpot, confirm all of the following settings below.
If the Facebook page still doesn't appear for selection to connect to HubSpot:
If you attempt to login to Facebook with your company page, or if you connect with a Facebook user account that has credentials you've shared with your coworkers or teammates, you may not be able to use the HubSpot Social tool. Facebook has also referred to these shared logins as gray user accounts.
If you've previously connected a Facebook account affiliated with a company page or shared Facebook user account, you need to reconnect with a different Facebook user:
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