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Create custom call and meeting outcomes

Last updated: March 3, 2022

Applies to:

Sales Hub Professional, Enterprise
Service Hub Professional, Enterprise

Users with Account access permissions can create custom call and meeting outcomes. Create custom outcomes to fit your organization's needs and better track your team's activity in HubSpot. You can create up to 30 custom call outcomes to use when making a call, logging an activity, or using a playbook, and up to 30 custom meeting outcomes to use when scheduling or logging a meeting. Custom outcomes are also available to use as filters in workflows and lists.

Please note: custom call outcomes are not supported by the call outcomes API and cannot be used in the HubSpot mobile app. 

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • To create a custom call outcome:
    • In the left sidebar menu, navigate to Calling.
    • On the Call Configurations tab, next to the Track call outcomes setting, click Edit options.
  • To create a custom meeting outcome:
    • In the left sidebar menu, navigate to Objects Activities
    • Click the Meetings tab. 
    • Next to the Track meeting outcomes setting, click Edit options
  • In the right panel, click Add another outcome.
  • add-another-call-outcomeEnter the outcome in the text field, then click Save in the bottom left. Custom outcomes can be a maximum of 50 characters.

Please note: you cannot edit an outcome after saving it to HubSpot, because edits to the outcome could impact reporting data.

  • After saving the outcome, it will be available from the Call outcome or Meeting outcome dropdown menu on the activity on the timeline.

select-custom-outcome-from-dropdown-menu

  • To delete a custom outcome, click the delete trash icon next to the outcome. Once an outcome is deleted, it cannot be used in HubSpot tools, including lists and workflows. Deleting a custom outcome will not impact reporting. You cannot delete the default meeting outcomes. 
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