Port a number to HubSpot

Number porting is the process of moving a telephone number from one calling carrier to another.

Port an existing number to HubSpot (BETA)

Users can port their existing number from their current call carrier to HubSpot. Porting can take 2-4 weeks to complete. To port a U.S. phone number, you'll need the following documentation, which you can get from your current call carrier: 

• Customer Service Record (which contains your account number and pin)
• Utility Bill

To port in your number to HubSpot: 

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Calling > Call Setup.
• Click Port a number.

• Read the requirements and click Continue.
• Read the acknowledgments. Then, check the checkboxes to agree to each acknowledgment. Click Continue.
• Enter the phone number you want to port. To add multiple numbers, click + Add a number. Click Continue.
• Read and gather the required information and supporting documents. Click Continue.
• On the Customer's billing address page, enter your billing information. Click Continue.
• On the Upload supporting documents page, upload a copy of your most recent phone bill. Click Continue.
• On the Account Information page, enter your information. 
  • Account number: the account number from your current call carrier. 
  • PIN: the PIN from your current call carrier.
  • Phone Number: the phone number associated with your account with your current call carrier.
  • First name and Last name: the first and last name of the person listed with the current call carrier who is authorized to make changes to the account.
  • Email: the email address of the person who'll sign the letter of authorization for the port in request.

• Click Submit.

Within 15 minutes of submitting your request, you'll receive an email from Twilio (through Dropbox) with a letter of authorization (LOA). In your email, click Review & Sign to complete the LOA.

View your ported number

Once the LOA is approved and the current call carrier approves the port request, Twilio will complete the port, and you'll be notified in your call settings. To view your ported number and assign to a user, inbox or helpdesk calling, or use IVR: 

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Calling > Call Setup.

Port a number out of HubSpot

You can port out a HubSpot number that you own in your account, to a new calling carrier. This may be useful if you are moving to a new calling solution but want to retain the phone numbers you’ve been using in HubSpot.

• Contact the new calling provider you want to move your HubSpot phone number to. Request a “port in” of your HubSpot phone numbers. 
• The new calling provider should submit a “port out” request to HubSpot’s call carrier, Twilio.
• Once the request is approved, the new calling provider should communicate directly with you about the port-out approval and next steps. All future communications about the date of the port-out, number usage, and more should be directed to the new calling provider. 
• After the port-out is complete, your HubSpot phone number won’t be available for use in your HubSpot account. Your account’s phone numbers will be reset. For example, if you have five HubSpot phone numbers available with your subscription and you port out three HubSpot phone numbers, you'll have three numbers available for you to configure a new HubSpot phone number.