Last updated: July 27, 2021
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Under the General Data Protection Regulation (GDPR), contacts in your account have the right to request that you delete all of their personal data. When this happens, the GDPR requires that you permanently remove the contact record from your database, including email tracking history, call records, form submissions, and other engagement data and activity. Typically, these requests should be attended to within 30 days. The right to deletion is not absolute, and can depend on the context of the request, so it doesn’t always apply.
Please note: while these features live in HubSpot, your legal team is the best resource to give you compliance advice for your specific situation.
In HubSpot, GDPR deletion includes a blocklist functionality, which means that once a contact is GDPR-deleted, you will not be able to add them back to your account in the future. This functionality is supported by anonymized data. If a GDPR-deleted contact chooses to fill out a form on your website, they will be added back to your account.
Please note: while the contact's personal data will be deleted, anonymized analytics data will remain. For example, the contact's sessions will continue to be reflected in your sources report, but you won’t be able to identify the individual contact. Similarly, if you’ve sent emails to the contact or the contact filled out a form, the analytics will still be reflected in the email performance (opens, clicks, etc.) and number of form submissions, but the contact's information will no longer appear.
To delete a contact in compliance with GDPR:
Up to 30 days after the GDPR deletion is initiated, a GDPR purge will be performed. The record will be removed from your HubSpot account along with the following information:
If you have a Marketing Hub Starter, Professional or Enterprise account and you've created a contact list audience, when you perform a GDPR delete of a contact, they will also be deleted from your syncing audience, ensuring that you no longer send advertisements to this contact. HubSpot will not automatically delete any blog comments the contact left on your blog posts, so you will need to manually delete the blog comments.
If a record is already deleted and sent to the recycle bin (i.e., a normal delete and not a GDPR delete), you can still perform a GDPR delete by first restoring the contact:
After you've restored the contact, follow the instructions above to perform a GDPR delete of the contact.
Please note: a permanent deletion and a GDPR deletion are not the same action. When permanently deleted, the record will be deleted from the account but the associated files will not. Also, the record will not be blocked from being created again in the account.
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