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Contacts

Add multiple email addresses to a contact

Last updated: May 13, 2022

Applies to:

All products and plans

You can add multiple email addresses in a contact's Email property. Once added, HubSpot will de-duplicate a contact record against the multiple addresses. You can send emails from the CRM to any of the email addresses, and logged emails sent to the addresses will be added to the contact's activity timeline.

You should set the contact's main email address as their primary email address because primary email addresses are referenced over secondary email addresses in HubSpot tools. For example:

  • The Email property in list filters will reference only the primary email address.
  • The search feature in your Contacts screen will only search the primary email address.
  • Salesforce-connected accounts will only sync with the primary email address. If you have two records in Salesforce with two email addresses and both of those email addresses are on the same HubSpot record, the Salesforce record matching the primary email address in HubSpot will sync, and the record matching the secondary email address will not sync.
  • Email bounces and unsubscribes are associated with an email address, not a contact. If a contact’s primary email address hard bounces, it will be ineligible to receive emails in the future, but the other email addresses associated with the contact will remain eligible to receive emails.

Please note: at this time, it is not possible to import multiple email addresses into the email field.

Add or delete email addresses on a contact record

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click the name of a contact.
  • In the About section, hover over the Email property and click the editpencil pencil icon. 
  • In the dialog box, select + Add email address to add an additional email. In the field that appears, enter the additional email address and click Save. If you can't click Save, the email address is already used on another contact record.

add-email

 

  • To remove an email, in the dialog box, click Delete next to the email.

Make secondary email address primary

One email address will be the contact's primary email address. The contact's other email addresses will be secondary. To change which email is primary:

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click the name of a contact.
  • In the About section, hover over the Email property and click the editpencil pencil icon. 
  • In the dialog box, click Make primary next to the secondary address.

make-email-primary

The email will move to the Primary email field, and the previous Primary email will move to the Additional emails section.

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