Last updated: February 27, 2023
You can add multiple email addresses in a contact's Email property. Once added, HubSpot will de-duplicate a contact record against the multiple addresses. You can send emails from the CRM to any of the email addresses, and logged emails sent to the addresses will be added to the contact's activity timeline.
You should set the contact's main email address as their primary email address because primary email addresses are referenced over secondary email addresses in HubSpot tools. For example:
- Marketing emails will always be sent to the contact's primary email address. This includes automated marketing emails sent via workflows.
- The Email property in list filters will reference only the primary email address.
- Salesforce-connected accounts will only sync with the primary email address. If you have two records in Salesforce with two email addresses and both of those email addresses are on the same HubSpot record, the Salesforce record matching the primary email address in HubSpot will sync, and the record matching the secondary email address will not sync.
- Email bounces and unsubscribes are associated with an email address, not a contact. If a contact’s primary email address hard bounces, it will be ineligible to receive emails in the future, but the other email addresses associated with the contact will remain eligible to receive emails.
Add or delete email addresses on a contact record
You can add or delete additional email addresses on a contact record on desktop, or by editing the Email property in the Android mobile app.Please note: it's not possible to import multiple email addresses into the email field, or to view and edit multiple email addresses on a contact record in the iOS mobile app.
To add or delete emails on desktop:
- In your HubSpot account, navigate to Contacts > Contacts.
- Click the name of a contact.
- In the About section, hover over the Email property and click the pencil icon.
- In the dialog box, select + Add email address to add an additional email. In the field that appears, enter the additional email address and click Save. If you can't click Save, the email address is already used on another contact record. If an email is already used for another contact, search for that email address on the contacts index page, then either delete the email on the contact record, or delete the contact if they're a duplicate.
- To remove an email, in the dialog box, click Delete next to the email.
Make secondary email address primary
One email address will be the contact's primary email address. The contact's other email addresses will be secondary. To change which email is primary:
- In your HubSpot account, navigate to Contacts > Contacts.
- Click the name of a contact.
- In the About section, hover over the Email property and click the pencil icon.
- In the dialog box, click Make primary next to the secondary address.
The email will move to the Primary email field, and the previous Primary email will move to the Additional emails section.
