When a visitor arrives at a HubSpot form, HubSpot checks the visitor's browser for tracking cookies. If this cookie is associated with a contact, HubSpot will be able to pre-populate fields that have been previously submitted on that device.
The visitor has previously submitted a HubSpot form using the same device. HubSpot will only pre-populate data previously submitted to a HubSpot form on the same device. For example, if you submit your phone number to a form on your desktop, but the number is updated from a contact record in HubSpot or another form submission from your mobile device, the updated property will not pre-populate in any forms on your desktop. Only the phone number from the earlier submission will be displayed.
The visitor has previously submitted a HubSpot form on the same tracked site. If the share page of a form is used, the visitor must have previously submitted a form on the same share.hsforms.com domain.
Common pre-populated form field issues
The following are some common pre-populated form issues you might encounter and the typical steps for resolution.
Steps to resolve the issue
Another person's information is pre-populating me or my contact's form fields.
If someone else has previously used your browser and device to submit a form, their information will overwrite yours. When you visit the same form again, their information will appear instead.
If you or your contacts notice another person's information pre-populating your form fields, there are two options: