Manage form spam submissions

After publishing and sharing your HubSpot form, you can take steps to prevent spam form submissions. If HubSpot detects a form submission with a URL or a HTML tag in the first or last name field, it will automatically be flagged as spam.

These submissions will not result in any CRM records and will be listed in a separate section of the forms tool. Any spam submissions that are not released within 90 days will be automatically deleted. 

• In your HubSpot account, navigate to Marketing > Forms.
• In the forms table, search for and review the form that you want to analyze. Review the number of spam submissions from the spam submissions column. 
• If your spam submissions column is not displayed: 
  
  • In the top right of the forms table, click Actions > Edit column. 
  • In the dialog box, click Reset default view. 
  • Click Save. Learn more about managing the columns in your forms table. 
• From the spam submissions column, click the [number of spam submissions].
  
  

• In the top left of the spam submissions dashboard, you can filter the spam submissions:
  
  • Form Name: filter by the name of the form that the submission was to. 
  • Submitted on: filter by the date of the submission. 
  • Will be deleted after: filter by the date the submission will be deleted.
• To review a submission's details, hover over the submission and click View submission.
• In the right panel, review the submission's details:
  • If you've confirmed that the submission is valid, click Release to release the submission. This will release the submission and create a new record or update your existing records. 
  • If you've confirmed that a submission is spam, click Delete to delete the submission. This will permanently delete the spam submission. 
     

• To manage your spam submissions in bulk from the spam submissions table: 
  • To select multiple submissions, click the checkboxes next to the submissions you want to release or delete.
  • To select all submissions, click the checkbox in the top left of the table.
  • At the top of the table:
    • To release the submissions, click Release to submissions. 
    • To delete the submissions, click Delete.