Manage form spam submissions

After publishing and sharing your HubSpot form, you can take steps to prevent spam form submissions.

HubSpot will automatically mark form submissions as spam in the following cases: 

• A URL or a HTML tag is detected in the first or last name field. 
• Submissions to embedded HubSpot forms on external pages that haven't been added to your site domains will be filtered to your spam submissions. Learn more about adding external site domains to HubSpot. 
• If you've opted into the reCAPTCHA score based bot form submission detection beta, form submissions will be automatically assigned a risk score. Any submission with a reCAPTCHA score between 0.0 AND 0.1 will be automatically marked as spam. Learn more about score-based bot form submission detection. 
• If you have a Content Hub Professional or Marketing Hub Professional subscription and have opted into the Improved AI-powered Gibberish detection for form submissions beta, submissions containing gibberish in any text field will be flagged as spam. 

These submissions will not result in any CRM records and will be listed in a separate section of the forms tool. Any spam submissions that are not released within 90 days will be automatically deleted. 

• In your HubSpot account, navigate to Marketing > Forms.
• In the forms table, search for and review the form that you want to analyze. Review the number of spam submissions from the spam submissions column. 
• If your spam submissions column is not displayed: 
  
  • In the top right of the forms table, click Actions > Edit column. 
  • In the dialog box, click Reset default view. 
  • Click Save. Learn more about managing the columns in your forms table. 
• From the spam submissions column, click the [number of spam submissions].
  
  

• In the top left of the spam submissions dashboard, you can filter the spam submissions:
  
  • Form Name: filter by the name of the form that the submission was to. 
  • Submitted on: filter by the date of the submission. 
  • Will be deleted after: filter by the date the submission will be deleted.
• To review a submission's details, hover over the submission and click View submission.
• In the right panel, review the submission's details:
  • If you've confirmed that the submission is valid, click Release to release the submission. This will release the submission and create a new record or update your existing records. 
  • If you've confirmed that a submission is spam, click Delete to delete the submission. This will permanently delete the spam submission. 
     

• To manage your spam submissions in bulk from the spam submissions table: 
  • To select multiple submissions, click the checkboxes next to the submissions you want to release or delete.
  • To select all submissions, click the checkbox in the top left of the table.
  • At the top of the table:
    • To release the submissions, click Release to submissions. 
    • To delete the submissions, click Delete.